Resolved after 8 hours 48 minutes, affecting API & Webhooks and Control Panel, on April 22, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Apr 22, 2026, 11:49 AM UTC
BigCommerce engineers are currently investigating an issue causing 401 responses for a subset of installed applications. We will provide an update shortly.
- investigating Apr 22, 2026, 11:50 AM UTC
We are continuing to investigate this issue.
- identified Apr 22, 2026, 12:55 PM UTC
BigCommerce engineers have identified the issue and are working on a fix.
- identified Apr 22, 2026, 02:23 PM UTC
BigCommerce engineers are currently implementing a fix. We will provide further updates as progress continues.
- identified Apr 22, 2026, 02:44 PM UTC
We are continuing to work on a fix for this issue.
- identified Apr 22, 2026, 04:04 PM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 22, 2026, 08:38 PM UTC
This incident has been resolved.
Your product runs on more than BigCommerce
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services