BigCommerce incident

Payment capture failures

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Resolved on May 14, 2026.

resolved May 17, 2026, 11:27 PM UTC

A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

Started
May 14, 2026, 10:00 AM UTC
Resolved
May 14, 2026, 10:00 AM UTC
Duration
–
Detected by Pingoru
May 14, 2026, 10:00 AM UTC

Update timeline

  1. resolved May 17, 2026, 11:27 PM UTC

    A subset of payment capture events were failing for a subset of stores from May 14 @ 10:00 UTC until May 17 @ 14:00 UTC. The root cause has been found and fixed.

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