BigCommerce incident
Custom Phone Numbers preventing Shoppers from signing up
Minor Vendor's status page →
Resolved after 3 hours 56 minutes, affecting Storefront, on May 14, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Storefront
Update timeline
- investigating May 14, 2026, 03:12 PM UTC
We are currently investigating this issue.
- identified May 14, 2026, 03:54 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 14, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 14, 2026, 07:08 PM UTC
This incident has been resolved.
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