Resolved after 25 minutes, affecting Identity Verification Service and API Services, on July 23, 2026.
This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.
Affected components
Update timeline
- investigating Jul 23, 2026, 02:22 AM UTC
We are currently investigating reports of an outage in our API Services. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available.
- identified Jul 23, 2026, 02:30 AM UTC
We have identified the root cause of the issue and our team is actively working on a resolution. We expect services to begin recovering shortly and will provide another update once the fix is fully deployed. Thank you for your patience.
- identified Jul 23, 2026, 02:42 AM UTC
The fix is still ongoing to fix the issue. Thank you for your patience.
- monitoring Jul 23, 2026, 02:44 AM UTC
A fix has been implemented, and we are seeing recovery across all affected services. We are closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved.
- resolved Jul 23, 2026, 02:48 AM UTC
This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.
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