Banxa incident

Performance Degradation Issue

Resolved after 26 minutes, affecting API Services, on October 20, 2026.

resolved Oct 20, 2026, 03:08 AM UTC

This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.

Started
Oct 20, 2026, 02:42 AM UTC
Resolved
Oct 20, 2026, 03:08 AM UTC
Duration
26m
Detected by Pingoru
Oct 20, 2026, 02:42 AM UTC

Affected components

API Services

Update timeline

  1. investigating Oct 20, 2026, 02:42 AM UTC

    We are aware of increase in errors and performance degradation of our API services and are actively investigating the issue. Our team is working to resolve this as quickly as possible. Our team is actively diagnosing the root cause, and we will provide an update as soon as more information is available.

  2. identified Oct 20, 2026, 02:46 AM UTC

    We have identified the root cause of the issue and our team is actively working on a resolution. Thank you for your patience.

  3. monitoring Oct 20, 2026, 03:03 AM UTC

    A fix has been implemented. We are closely monitoring our systems and performance metrics to ensure full platform stability. We will provide a final update once we are confident the issue is completely resolved.

  4. resolved Oct 20, 2026, 03:08 AM UTC

    This incident has been fully resolved. All services are operating normally, and performance metrics have returned to baseline levels. We appreciate your patience and understanding while our team worked to resolve this issue.

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