Axinom incident

Degraded performance of the User and Personalization services

Resolved on October 19, 2026, affecting Mosaic Hosting Service (Mosaic RabbitMQ Cluster) and Mosaic Identity Service and 1 more.

resolved Oct 19, 2026, 07:49 AM UTC

A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational.

Started
Oct 19, 2026, 07:49 AM UTC
Resolved
Oct 19, 2026, 07:49 AM UTC
Duration
–
Detected by Pingoru
Oct 19, 2026, 07:49 AM UTC

Affected components

Mosaic Hosting Service (Mosaic RabbitMQ Cluster)Mosaic Identity ServicePersonalization ServiceUser Service

Update timeline

  1. resolved Oct 19, 2026, 07:49 AM UTC

    A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational.

  2. resolved Oct 19, 2026, 07:49 AM UTC

    A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational.

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