Axinom Outage History
Axinom is up right nowPingoru has recorded 14 incidents for Axinom: 14 in the last 12 months and 13 in the last 90 days.
Incidents, newest first
Minor October 22, 2026 Hosting Service Partial Outage –
Started Oct 22, 2026, 03:41 AM UTC· resolved Oct 22, 2026, 03:41 AM UTC
- resolved Oct 22, 2026, 03:41 AM UTC
On October 22, 2026, between 03:41:59 – 04:11:58 UTC, the Hosting Service experienced a partial outage during which it was unable to fetch secrets. The DNS health check issue was resolved, and the Hosting Service has since recovered.
- resolved Oct 22, 2026, 03:41 AM UTC
On October 22, 2026, between 03:41:59 – 04:11:58 UTC, the Hosting Service experienced a partial outage during which it was unable to fetch secrets. The DNS health check issue was resolved, and the Hosting Service has since recovered.
Minor October 22, 2026 Image Service Partial Outage – Image Transformation Degradation –
Started Oct 22, 2026, 03:40 AM UTC· resolved Oct 22, 2026, 03:40 AM UTC
- resolved Oct 22, 2026, 03:40 AM UTC
On October 22, 2026, the Image Service experienced a partial outage between 10:25 – 13:12 UTC. Image transformations had already been degraded since 03:40 UTC. However, the issue initially went unnoticed because only a minimal amount of traffic was routed to the unhealthy endpoint. The incident has since been resolved, and the Image Service has recovered.
- resolved Oct 22, 2026, 03:40 AM UTC
On October 22, 2026, the Image Service experienced a partial outage between 10:25 – 13:12 UTC. Image transformations had already been degraded since 03:40 UTC. However, the issue initially went unnoticed because only a minimal amount of traffic was routed to the unhealthy endpoint. The incident has since been resolved, and the Image Service has recovered.
Minor October 20, 2026 Intermittent DRM Licensing Service Degradation –
Started Oct 20, 2026, 06:27 AM UTC· resolved Oct 20, 2026, 06:27 AM UTC
- resolved Oct 20, 2026, 06:27 AM UTC
On 20 October 2026, DRM Licensing services (PlayReady, FairPlay, and Widevine) experienced intermittent service degradation during two periods: 06:27–06:31 UTC and 07:13–07:17 UTC, resulting in some license requests failing. The issue has been resolved, and all affected services are now operating normally. We apologize for any inconvenience caused.
- resolved Oct 20, 2026, 06:27 AM UTC
On 20 October 2026, DRM Licensing services (PlayReady, FairPlay, and Widevine) experienced intermittent service degradation during two periods: 06:27–06:31 UTC and 07:13–07:17 UTC, resulting in some license requests failing. The issue has been resolved, and all affected services are now operating normally. We apologize for any inconvenience caused.
Minor October 20, 2026 Service Disruption Affecting Multiple Mosaic Services 30m AxAuth Service, Axinom Portal, Image Service, Localization Service and 7 more
Started Oct 20, 2026, 06:05 AM UTC· resolved Oct 20, 2026, 06:35 AM UTC
- investigating Oct 20, 2026, 06:32 AM UTC
We’re currently experiencing a service disruption affecting several Mosaic services. RMQ, DRM, and Encoding remain operational. Our team is investigating the issue and working to restore the affected services. We’ll share updates as more information becomes available.
- identified Oct 20, 2026, 06:35 AM UTC
The issue affecting multiple Mosaic services has been identified, and our team is working to restore normal operations. We’ll continue to monitor the situation and share further updates as they become available.
- resolved Oct 20, 2026, 06:36 AM UTC
The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability.
- monitoring Oct 20, 2026, 06:45 AM UTC
Most Mosaic services have been restored and are operating normally. The Portal Service is still experiencing a partial disruption, and our team is working to fully restore it. We’ll share further updates as they become available.
- resolved Oct 20, 2026, 07:03 AM UTC
The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability.
Minor October 19, 2026 Encoding Service (US region): new job submissions temporarily unavailable –
Started Oct 19, 2026, 12:33 PM UTC· resolved Oct 19, 2026, 12:33 PM UTC
- resolved Oct 19, 2026, 12:33 PM UTC
On October 19, 2026, between 12:33 and 13:32 UTC (08:33-09:32 EDT; 59 minutes), the Encoding Service in the US region did not accept new encoding job requests because of a configuration issue. Jobs already in progress were not affected. The issue has been resolved and the service is operating normally; any job requests rejected during this window can be resubmitted.
- resolved Oct 19, 2026, 12:33 PM UTC
On October 19, 2026, between 12:33 and 13:32 UTC (08:33-09:32 EDT; 59 minutes), the Encoding Service in the US region did not accept new encoding job requests because of a configuration issue. Jobs already in progress were not affected. The issue has been resolved and the service is operating normally; any job requests rejected during this window can be resubmitted.
Minor October 19, 2026 Degraded performance of the User and Personalization services – Mosaic Hosting Service (Mosaic RabbitMQ Cluster), Mosaic Identity Service, Personalization Service, User Service
Started Oct 19, 2026, 07:49 AM UTC· resolved Oct 19, 2026, 07:49 AM UTC
- resolved Oct 19, 2026, 07:49 AM UTC
A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational.
- resolved Oct 19, 2026, 07:49 AM UTC
A network-level issue affecting the User and Personalization services has been resolved. The incident occurred between 21:11 UTC and 21:16 UTC. All affected services are now operational.
Minor October 1, 2026 Mosaic Production Outage 5h 4m Image Service, Mosaic Identity Service, Mosaic Management System Service, Personalization Service and 2 more
Started Oct 01, 2026, 08:54 AM UTC· resolved Oct 01, 2026, 01:59 PM UTC
- investigating Oct 01, 2026, 08:54 AM UTC
We are currently investigating an issue affecting Mosaic Production services. Our team is actively working to identify the cause and restore normal service. Further updates will be provided as more information becomes available.
- investigating Oct 01, 2026, 09:41 AM UTC
The Axinom Mosaic outage is ongoing. Our team is actively working on restoring the service and we will share updates as soon as possible. Separately, Axinom DRM was only partially affected earlier today, and this has been fully resolved. Details: https://status.axinom.com/incidents/40906s5g
- identified Oct 01, 2026, 10:25 AM UTC
We have identified an issue with a load balancer at our cloud provider, which is affecting the availability of Mosaic services. The provider is working on a fix. In the meantime, we are pursuing two workarounds to restore service: • Temporarily bypassing the affected load balancer • Rerouting traffic to a secondary cloud provider We will post the next update by 11:00 UTC. Please note that Axinom DRM is not affected by this incident.
- monitoring Oct 01, 2026, 11:10 AM UTC
All services are back online. However, the network is not stable yet. We continue working on getting things stable
- monitoring Oct 01, 2026, 12:11 PM UTC
Mosaic services are unavailable again due to continued network instability at our cloud provider. Users may experience login failures and intermittent service issues. We are working on moving traffic to a secondary cloud provider to restore stable service. Note: Axinom DRM is not affected.
- monitoring Oct 01, 2026, 12:56 PM UTC
We have moved Mosaic services to a secondary cloud provider and services are now available. Some users may still experience intermittent issues while we continue to stabilize the platform.
- monitoring Oct 01, 2026, 01:32 PM UTC
Mosaic services are available, but intermittent issues persist as we continue to stabilize the platform.
- resolved Oct 01, 2026, 01:59 PM UTC
All Mosaic traffic has now been moved to our secondary cloud provider and services are stable. If you still experience issues, they may be caused by DNS changes that are still propagating. If problems persist, please contact us at https://support.axinom.com/. We sincerely apologize for the extended outage. We will share a post-incident report by the end of next week.
- resolved Oct 01, 2026, 01:59 PM UTC
All Mosaic traffic has now been moved to our secondary cloud provider and services are stable. If you still experience issues, they may be caused by DNS changes that are still propagating. If problems persist, please contact us at https://support.axinom.com/. We sincerely apologize for the extended outage. We will share a post-incident report by the end of next week.
Minor October 1, 2026 Axinom DRM license acquisition issue in Europe region 43m DRM Service (Widevine API - License Service)
Started Oct 01, 2026, 08:50 AM UTC· resolved Oct 01, 2026, 09:33 AM UTC
- investigating Oct 01, 2026, 08:50 AM UTC
We are currently investigating a partial outage affecting Widevine DRM license acquisition. Our team is working to identify the cause and restore full service. Further updates will be provided as more information becomes available.
- identified Oct 01, 2026, 08:52 AM UTC
The impact has been identified as limited to the Europe region. Other regions remain unaffected.
- monitoring Oct 01, 2026, 09:14 AM UTC
We have identified a network issue affecting the Europe region. Mitigation measures have been applied, and we are continuing to monitor the situation.
- resolved Oct 01, 2026, 09:33 AM UTC
Between 08:05 and 09:00 UTC on 1 October 2026, less than 1% of Axinom DRM license requests in the Europe region were affected. As the affected cluster continued to show network problems, we fully rerouted Europe DRM traffic to a different cluster. Service is operating normally and we are continuing to monitor. We will share an incident report with more details.
- resolved Oct 01, 2026, 09:33 AM UTC
Between 08:05 and 09:00 UTC on 1 October 2026, less than 1% of Axinom DRM license requests in the Europe region were affected. As the affected cluster continued to show network problems, we fully rerouted Europe DRM traffic to a different cluster. Service is operating normally and we are continuing to monitor. We will share an incident report with more details.
Minor October 1, 2026 We Are Investigating an Ongoing Mosaic Production Outage 1m Image Service, Mosaic Hosting Service (Mosaic RabbitMQ Cluster), Mosaic Identity Service, Mosaic Management System Service and 3 more
Started Oct 01, 2026, 08:15 AM UTC· resolved Oct 01, 2026, 08:17 AM UTC
- investigating Oct 01, 2026, 08:15 AM UTC
We are currently investigating an issue affecting Mosaic Production services. Our team is actively working to identify the cause and restore normal service as soon as possible. We’ll provide further updates as more information becomes available.
- resolved Oct 01, 2026, 08:17 AM UTC
The issue affecting Mosaic Production services has been resolved. Services are now operating normally. Downtime: 13:35–13:45 IST (10 minutes)
- resolved Oct 01, 2026, 08:17 AM UTC
The issue affecting Mosaic Production services has been resolved. Services are now operating normally. Downtime: 13:35–13:45 IST (10 minutes)
Minor August 25, 2026 Axinom DRM - Degradation in the Singapore region –
Started Aug 25, 2026, 03:38 AM UTC· resolved Aug 25, 2026, 03:38 AM UTC
- resolved Aug 25, 2026, 03:38 AM UTC
There was degradation ~2 minutes in our Singapore cluster, causing some license requests to take longer than usual to respond.
- resolved Aug 25, 2026, 03:38 AM UTC
There was degradation ~2 minutes in our Singapore cluster, causing some license requests to take longer than usual to respond.
Minor August 24, 2026 Elevated FairPlay license request failures –
Started Aug 24, 2026, 06:30 AM UTC· resolved Aug 24, 2026, 06:30 AM UTC
- resolved Aug 24, 2026, 06:30 AM UTC
A change deployed to our FairPlay license service caused a subset of license requests to be rejected with an HDCP enforcement error. We detected the issue through monitoring and rolled back the deployment. License issuance returned to normal at 06:51 UTC. The impact was limited to a small number of iOS client license requests between 06:30 and 06:51 UTC. Other DRM technologies and client platforms operated normally. The cause has been identified and corrected. The change will be re-verified in our test environments before it is redeployed.
- resolved Aug 24, 2026, 06:30 AM UTC
A change deployed to our FairPlay license service caused a subset of license requests to be rejected with an HDCP enforcement error. We detected the issue through monitoring and rolled back the deployment. License issuance returned to normal at 06:51 UTC. The impact was limited to a small number of iOS client license requests between 06:30 and 06:51 UTC. Other DRM technologies and client platforms operated normally. The cause has been identified and corrected. The change will be re-verified in our test environments before it is redeployed.
Minor August 24, 2026 Mosaic Identity service unavailable 2h 6m Mosaic Identity Service
Started Aug 24, 2026, 06:13 AM UTC· resolved Aug 24, 2026, 08:20 AM UTC
- investigating Aug 24, 2026, 06:13 AM UTC
We are currently investigating an alert regarding the Identity service database connection issue
- monitoring Aug 24, 2026, 06:23 AM UTC
The issue was resolved within 20 minutes. Our team is monitoring.
- resolved Aug 24, 2026, 08:20 AM UTC
A deployment to the Mosaic Identity Service and User Service prevented the services from starting, which caused authentication and login requests to fail. We reverted the change, and the service was restored at 6:15 UTC. We have confirmed normal operation since then. The underlying cause has been identified. We redeployed the corrected release the same day.
- resolved Aug 24, 2026, 08:20 AM UTC
A deployment to the Mosaic Identity Service and User Service prevented the services from starting, which caused authentication and login requests to fail. We reverted the change, and the service was restored at 6:15 UTC. We have confirmed normal operation since then. The underlying cause has been identified. We redeployed the corrected release the same day.
Minor August 16, 2026 Degradation of personalization service for 3 minutes on Aug 16 –
Started Aug 16, 2026, 07:46 AM UTC· resolved Aug 16, 2026, 07:46 AM UTC
- resolved Aug 16, 2026, 07:46 AM UTC
A server-level disruption in one of the worker nodes in the Kubernetes cluster led to degradation of the personalization service for 3 minutes, from 07:46 to 07:49 UTC on 16-Aug-2026. The issue self-resolved.
- resolved Aug 16, 2026, 07:46 AM UTC
A server-level disruption in one of the worker nodes in the Kubernetes cluster led to degradation of the personalization service for 3 minutes, from 07:46 to 07:49 UTC on 16-Aug-2026. The issue self-resolved.
Minor July 27, 2026 Degraded EU license service performance 13m DRM Service (Widevine API - License Service), DRM Service (FairPlay API - License Service), DRM Service (PlayReady API - License Service)
Started Jul 27, 2026, 11:07 AM UTC· resolved Jul 27, 2026, 11:20 AM UTC
- monitoring Jul 27, 2026, 11:07 AM UTC
At 10:40 UTC, one node in our EU region experienced an issue affecting Widevine, FairPlay, and PlayReady license requests. Traffic was automatically rerouted to healthy nodes, and service was fully restored by 10:42 UTC.
- resolved Jul 27, 2026, 11:20 AM UTC
The affected node was restarted and is fully operational. All license traffic is being served normally.