Axinom incident

Service Disruption Affecting Multiple Mosaic Services

Resolved after 30 minutes, affecting AxAuth Service and Axinom Portal and 1 more, on October 20, 2026.

resolved Oct 20, 2026, 07:03 AM UTC

The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability.

Started
Oct 20, 2026, 06:05 AM UTC
Resolved
Oct 20, 2026, 06:35 AM UTC
Duration
30m
Detected by Pingoru
Oct 20, 2026, 06:05 AM UTC

Affected components

AxAuth ServiceAxinom PortalImage ServiceLocalization ServiceMosaic Hosting Service (Mosaic Hosting Service)Mosaic Identity ServiceMosaic Management System ServiceMosaic Microfrontend ServicePersonalization ServiceUser Service

Update timeline

  1. investigating Oct 20, 2026, 06:32 AM UTC

    We’re currently experiencing a service disruption affecting several Mosaic services. RMQ, DRM, and Encoding remain operational. Our team is investigating the issue and working to restore the affected services. We’ll share updates as more information becomes available.

  2. identified Oct 20, 2026, 06:35 AM UTC

    The issue affecting multiple Mosaic services has been identified, and our team is working to restore normal operations. We’ll continue to monitor the situation and share further updates as they become available.

  3. resolved Oct 20, 2026, 06:36 AM UTC

    The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability.

  4. monitoring Oct 20, 2026, 06:45 AM UTC

    Most Mosaic services have been restored and are operating normally. The Portal Service is still experiencing a partial disruption, and our team is working to fully restore it. We’ll share further updates as they become available.

  5. resolved Oct 20, 2026, 07:03 AM UTC

    The issue affecting Mosaic services has been resolved, and all affected services are now operational. We’ll continue to monitor the services to ensure stability.

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