aXcelerate incident
aXcelerate Unavailable for some users - Greenmount
Resolved after 1 hour 12 minutes, affecting aXcelerate Production, on December 5, 2024.
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.
Affected components
Update timeline
- investigating Dec 05, 2024, 09:39 PM UTC
We are aware that aXcelerate is currently unavailable for some users on the Greenmount cluster. Our developers are currently working on finding a resolution as quickly as possible.
- monitoring Dec 05, 2024, 10:20 PM UTC
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
- resolved Dec 05, 2024, 10:51 PM UTC
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.
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