aXcelerate incident

System slowness detected - Snapper cluster

Minor Resolved View vendor source →

aXcelerate experienced a minor incident on October 20, 2026 affecting aXcelerate Production, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 12:05 AM UTC
Resolved
Oct 20, 2026, 01:32 AM UTC
Duration
1h 26m
Detected by Pingoru
Oct 20, 2026, 12:05 AM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Oct 20, 2026, 12:05 AM UTC

    We have detected slower than expected system performance on the Snapper cluster and are currently in the process of investigating.

  2. investigating Oct 20, 2026, 12:39 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 20, 2026, 01:32 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.