aXcelerate incident

System slowness detected - Burleigh

Resolved after 2 hours 53 minutes, affecting aXcelerate Production, on June 17, 2025.

resolved Jun 18, 2025, 02:49 AM UTC

We are pleased to announce that the server issues experienced earlier have been resolved.

Started
Jun 17, 2025, 11:56 PM UTC
Resolved
Jun 18, 2025, 02:49 AM UTC
Duration
2h 53m
Detected by Pingoru
Jun 17, 2025, 11:56 PM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Jun 17, 2025, 11:56 PM UTC

    We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.

  2. identified Jun 18, 2025, 12:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 02:09 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  4. resolved Jun 18, 2025, 02:49 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.

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