aXcelerate incident

USI Integration Outage

Resolved after 6 hours 16 minutes, affecting External Integration, on July 6, 2025.

identified Jul 07, 2025, 05:09 AM UTC

Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

Started
Jul 06, 2025, 10:53 PM UTC
Resolved
Jul 07, 2025, 05:10 AM UTC
Duration
6h 16m
Detected by Pingoru
Jul 06, 2025, 10:53 PM UTC

Affected components

External Integration

Update timeline

  1. investigating Jul 06, 2025, 10:53 PM UTC

    We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.

  2. identified Jul 06, 2025, 11:43 PM UTC

    The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages

  3. identified Jul 07, 2025, 05:09 AM UTC

    Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages

  4. resolved Jul 07, 2025, 05:10 AM UTC

    This incident has been resolved.

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