aXcelerate incident

Blue Ribbon on Certificates

Resolved after 2 hours 29 minutes, affecting aXcelerate Production, on September 18, 2025.

resolved Sep 18, 2025, 08:48 AM UTC

A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

Started
Sep 18, 2025, 05:00 AM UTC
Resolved
Sep 18, 2025, 07:30 AM UTC
Duration
2h 29m
Detected by Pingoru
Sep 18, 2025, 05:00 AM UTC

Affected components

aXcelerate Production

Update timeline

  1. investigating Sep 18, 2025, 05:52 AM UTC

    We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

  2. identified Sep 18, 2025, 05:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2025, 06:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 08:48 AM UTC

    A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

Your product runs on more than aXcelerate

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →