Autodesk Outage History

Started Sep 16, 2026, 08:59 AM UTC· resolved Sep 16, 2026, 03:45 PM UTC

1. investigating Sep 16, 2026, 08:59 AM UTC

   We are investigating an issue where customers are experiencing intermittent issues while contacting Autodesk Support via calls and chat. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Sep 16, 2026, 09:59 AM UTC

   We have identified that this service disruption is related to a third-party service provider. Customers continue to experience intermittent issues contacting Autodesk Support via phone or chat. We have also identified additional impact to support functionality. Customers are unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Sep 16, 2026, 11:26 AM UTC

   We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant, or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

4. identified Sep 16, 2026, 12:29 PM UTC

   We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We are actively investigating this issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

5. identified Sep 16, 2026, 01:32 PM UTC

   We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.

6. identified Sep 16, 2026, 02:29 PM UTC

   We are continuing to work on resolving this issue, where customers are experiencing intermittent issues contacting Autodesk Support via phone or chat, as well as disruptions to certain support functionalities. Customers are currently unable to use Schedule a Call in Autodesk Account and Autodesk Assistant or Create a Case in Autodesk Assistant. We will provide an update within 60 minutes or sooner if we have more information to share.

7. resolved Sep 16, 2026, 03:45 PM UTC

   All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Sep 10, 2026, 09:04 PM UTC· resolved Sep 11, 2026, 12:45 PM UTC

1. investigating Sep 10, 2026, 09:04 PM UTC

   We are investigating an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Sep 10, 2026, 10:16 PM UTC

   We are continuing to investigate an issue where Tinkercad customers are unable to access their accounts or existing project data due to authentication and Google SSO account provisioning issues impacting students' ability to sign in and continue coursework. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Sep 10, 2026, 11:32 PM UTC

   We are continuing to investigate an issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Sep 11, 2026, 12:38 AM UTC

   We have identified the cause of the issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We are continuing to investigate and will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Sep 11, 2026, 01:58 AM UTC

   We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

6. identified Sep 11, 2026, 03:12 AM UTC

   We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

7. identified Sep 11, 2026, 04:29 AM UTC

   We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

8. identified Sep 11, 2026, 05:35 AM UTC

   We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

9. identified Sep 11, 2026, 06:35 AM UTC

   We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

10. identified Sep 11, 2026, 07:35 AM UTC

    We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

11. identified Sep 11, 2026, 08:35 AM UTC

    We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share.

12. identified Sep 11, 2026, 09:40 AM UTC

    We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 2 hours or sooner if we have more information to share.

13. identified Sep 11, 2026, 11:41 AM UTC

    We are continuing to work on resolving this issue where some Tinkercad customers signing in with Google Sign In are being prompted to create new accounts and are unable to access their existing project data. We have resolved a separate issue that prevented some Tinkercad customers from accessing their accounts. We will provide an update within 60 minutes or sooner if we have more information to share

14. resolved Sep 11, 2026, 12:45 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Sep 10, 2026, 04:00 PM UTC· resolved Sep 10, 2026, 11:01 PM UTC

1. resolved Sep 10, 2026, 08:19 PM UTC

   On September 02, 2026 at 09:00 AM PDT, Autodesk identified an issue where customers were unable to create storage locations, preventing them from uploading and publishing files in APS - Data Management in Canada, UK, Germany, India and Japan regions. Once the issue was resolved on September 8, 2026, at 4:01 PM PDT, all services returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Sep 07, 2026, 04:42 PM UTC· resolved Sep 07, 2026, 05:40 PM UTC

1. investigating Sep 07, 2026, 04:42 PM UTC

   We are investigating an issue where customers are unable to access Forma Data Management within newly created projects in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Sep 07, 2026, 05:40 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Sep 04, 2026, 07:35 PM UTC· resolved Sep 04, 2026, 08:52 PM UTC

1. investigating Sep 04, 2026, 07:35 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to view the Activity tab for RFIs in BIM 360 Project Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Sep 04, 2026, 07:48 PM UTC

   We are continuing to investigate an issue where customers are unable to view the Activity tab for RFIs in BIM 360 Project Management. Subsequently, we have identified that this issue is affecting the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Sep 04, 2026, 08:52 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Sep 04, 2026, 09:31 AM UTC· resolved Sep 04, 2026, 11:16 AM UTC

1. investigating Sep 04, 2026, 09:31 AM UTC

   We are investigating an issue with where customers are experiencing intermittent issues accessing Autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Sep 04, 2026, 10:33 AM UTC

   We are continuing to investigate an issue where customers are experiencing intermittent issues accessing Autodesk.com. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Sep 04, 2026, 11:16 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 27, 2026, 03:07 PM UTC· resolved Aug 27, 2026, 04:58 PM UTC

1. investigating Aug 27, 2026, 03:07 PM UTC

   We are investigating an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 27, 2026, 04:08 PM UTC

   We are continuing to investigate an issue where customers are unable to receive outbound phone call follow-ups from Autodesk Support agents in India. As a workaround, customers can continue to communicate with Autodesk Support through support cases and email. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 27, 2026, 04:58 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 17, 2026, 10:45 PM UTC· resolved Aug 17, 2026, 11:00 PM UTC

1. investigating Aug 17, 2026, 10:45 PM UTC

   We are investigating an issue where customers are experiencing failures while submitting jobs in Generative Design. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Aug 17, 2026, 11:00 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Aug 14, 2026, 05:44 AM UTC· resolved Aug 14, 2026, 06:08 AM UTC

1. investigating Aug 14, 2026, 05:44 AM UTC

   We are investigating an issue where customers are unable to access Autodesk Assistant across all Autodesk Forma products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Aug 14, 2026, 06:08 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Aug 13, 2026, 02:31 PM UTC· resolved Aug 13, 2026, 02:31 PM UTC

1. resolved Aug 13, 2026, 02:31 PM UTC

   On August 13, 2026, at 04:35 AM PDT, Autodesk identified an issue where customers were experiencing delays viewing uploaded files in Autodesk Viewer. Once the issue was resolved on August 13, 2026, at 06:56 AM PDT, Autodesk Viewer returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Aug 13, 2026, 01:18 PM UTC· resolved Aug 13, 2026, 02:12 PM UTC

1. investigating Aug 13, 2026, 01:18 PM UTC

   We are investigating an issue where customers are experiencing latency when accessing APS - Model Derivative. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 13, 2026, 01:56 PM UTC

   We are continuing to investigate where customers are experiencing latency when accessing APS - Model Derivative. We subsequently identified where customers are unable to generate translations and thumbnails in APS - Model Derivative, Fusion and Fusion Team. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 13, 2026, 02:12 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 13, 2026, 11:35 AM UTC· resolved Aug 13, 2026, 12:10 PM UTC

1. investigating Aug 13, 2026, 11:35 AM UTC

   We are investigating an issue where customers are unable to upload files in Forma Data Management and APS - Data Management in Canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 13, 2026, 11:56 AM UTC

   We are continuing to investigate an issue where customers are unable to upload files in Forma Data Management in Canada region. We subsequently determined that the cause of this issue is also affecting APS - Data Management in Canada region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 13, 2026, 12:10 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 12, 2026, 05:36 PM UTC· resolved Aug 12, 2026, 06:06 PM UTC

1. investigating Aug 12, 2026, 05:36 PM UTC

   We are investigating an issue where Customers are unable to create live streams in Flow Capture. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Aug 12, 2026, 06:06 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 11, 2026, 11:23 PM UTC· resolved Aug 11, 2026, 11:53 PM UTC

1. investigating Aug 11, 2026, 11:23 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to see the photos module within projects in Forma Build in the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Aug 11, 2026, 11:53 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Sep 09, 2026, 01:41 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC152541 **Incident Date:** August 11, 2026 ‌ **Summary** On August 11, 2026, between 3:13 PM PDT and 4:49 PM PDT, Autodesk Forma Build experienced an issue that prevented customers in the United States and European Union regions from accessing the Photos module within new and existing projects. During the incident, customers were unable to access photo-related workflows within affected projects. ‌ **Impacted Services** * Forma Build Photos ‌ **Root Cause** * A configuration change intended to control availability of the Photos module was applied more broadly than intended, causing the Photos module to no longer appear within affected projects. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Corrected the affected configuration, restoring access to the Photos module for customers in the United States and European Union regions. * Strengthen validation of configuration changes that control product feature availability before they are applied to production. * Improve safeguards around configuration changes to reduce the risk of unintended changes affecting customer projects. ‌ Thank you for your patience and understanding.

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Started Aug 05, 2026, 07:06 PM UTC· resolved Aug 05, 2026, 08:21 PM UTC

1. investigating Aug 05, 2026, 07:06 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to view bridged files in target projects in Forma Data Management and BIM Collaborate. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Aug 05, 2026, 08:02 PM UTC

   We have identified the cause of the issue where customers are unable to view bridged files in target projects in Forma Data Management and BIM Collaborate. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 05, 2026, 08:21 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 04, 2026, 05:55 PM UTC· resolved Aug 04, 2026, 06:04 PM UTC

1. investigating Aug 04, 2026, 05:55 PM UTC

   We are investigating an issue where customers are unable to access Vault Gateway. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Aug 04, 2026, 06:04 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Aug 04, 2026, 05:13 PM UTC· resolved Aug 04, 2026, 06:27 PM UTC

1. investigating Aug 04, 2026, 05:13 PM UTC

   We are investigating an issue where customers are experiencing errors while navigating within FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 04, 2026, 06:14 PM UTC

   We are continuing to investigate where customers are experiencing intermittent errors while navigating within FPTR. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 04, 2026, 06:27 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Aug 03, 2026, 04:48 PM UTC· resolved Aug 04, 2026, 02:50 AM UTC

1. investigating Aug 03, 2026, 04:48 PM UTC

   We are investigating an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 03, 2026, 05:46 PM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.

3. investigating Aug 03, 2026, 09:46 PM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.

4. investigating Aug 04, 2026, 12:54 AM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Aug 04, 2026, 02:50 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

6. postmortem Sep 04, 2026, 03:55 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # coe-inc151879-bimdata-p **Incident Date:** August 3, 2026 ‌ **Summary** Between 09:00 AM PDT and 07:30 PM PDT on August 24, 2026, Autodesk experienced a service disruption that resulted in customers being unable to view current data using Insight Builder in Forma Insight. ‌ **Impacted Services** * Forma Insight ‌ **Root Cause** * Long-running query timed out due to concurrent running data pipelines, combined with insufficient query performance. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to query performance * Remove unnecessary functions from the pipeline * Isolate Insight Builder pipeline to a dedicated reader for consistent performance ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Aug 03, 2026, 01:27 PM UTC· resolved Aug 03, 2026, 03:15 PM UTC

1. investigating Aug 03, 2026, 01:27 PM UTC

   We are investigating an issue where customers are unable to download asset reports in Forma Build in Canada region. We are actively investigating and will provide an update within 60 minutes, or sooner if additional information becomes available.

2. investigating Aug 03, 2026, 02:34 PM UTC

   We are continuing to investigate an issue where customers are unable to download asset reports in Forma Build in Canada region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Aug 03, 2026, 03:15 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Jul 31, 2026, 06:34 PM UTC· resolved Jul 31, 2026, 06:34 PM UTC

1. resolved Jul 31, 2026, 06:34 PM UTC

   On July 31, 2026 at 09:43 AM PDT, Autodesk identified an issue where customers experienced intermittent errors and workflow failures in BIM Collaborate Pro for Government. Once the issue was resolved on July 31, 2026 at 10:55 AM PDT, BIM Collaborate Pro for Government returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Jul 31, 2026, 08:27 AM UTC· resolved Jul 31, 2026, 10:54 AM UTC

1. investigating Jul 31, 2026, 08:27 AM UTC

   We are investigating an issue where customers are unable to upload configuration in the MEP Content Editor. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Jul 31, 2026, 09:20 AM UTC

   We have identified the cause of the issue where customers are unable to upload configuration in the MEP Content Editor. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Jul 31, 2026, 10:35 AM UTC

   We are continuing to work on resolving this issue where customers are unable to upload configuration in the MEP Content Editor as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Jul 31, 2026, 10:54 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Jul 31, 2026, 06:24 AM UTC· resolved Jul 31, 2026, 06:51 AM UTC

1. investigating Jul 31, 2026, 06:24 AM UTC

   We are investigating an issue where customers are experiencing issues with initial collaboration and synchronous central synchronization in Revit Cloud Worksharing / Cloud Models in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 31, 2026, 06:51 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

Read the full incident report →

Started Jul 31, 2026, 03:56 AM UTC· resolved Jul 31, 2026, 03:56 AM UTC

1. resolved Jul 31, 2026, 03:56 AM UTC

   On July 30, 2026 at 7:30 PM PDT, Autodesk identified an issue where customers were unable to access all BIM 360 Cost Management UIs and APIs. Once the issue was resolved on July 30, 2026 at 7:30 PM PDT, BIM 360 Cost Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Aug 29, 2026, 05:44 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC151671 **Incident Date:** July 30, 2026 ‌ **Summary** On July 30, 2026, between 7:30 PM and 8:30 PM PDT, Autodesk experience an issue that prevented customers from accessing Forma Build Cost Management and BIM 360 Cost Management across all regions. ‌ **Impacted Services** * Forma Build Cost Management * BIM 360 Cost Management ‌ **Root Cause** * An outdated database schema caused database query failures and HTTP 500 API errors. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Add extra automated checks to ensure the DB Migration Pipeline is deployed along with the App Pipeline. * Add extra automated checks to ensure the Script Pipeline is deployed along with the App Pipeline for quicker recovery. ‌ Thank you for your patience and understanding.

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Started Jul 30, 2026, 07:30 PM UTC· resolved Jul 30, 2026, 07:52 PM UTC

1. investigating Jul 30, 2026, 07:42 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to add contacts to their qualifications in BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 30, 2026, 07:52 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Aug 29, 2026, 05:27 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC151656 **Incident Date:** July 30, 2026 ‌ **Summary** On July 30, 2026, between 8:50 AM PDT and 12:46 PM PDT, Autodesk experienced a service disruption that impacted customers using TradeTapp Qualifications in BuildingConnected. Impacted users were unable to add or update contacts in their qualification applications. ‌ **Impacted Services** * BuildingConnected \(Qualifications module\) * TradeTapp by BuildingConnected ‌ **Root Cause** * The service disruption was caused by a faulty deployment which contained a regression that blocked this workflow. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Implement new workflow testing requirements before deployments. * Improvements to automated testing infrastructure. ‌ Thank you for your patience and understanding.

Read the full incident report →

Started Jul 30, 2026, 03:07 PM UTC· resolved Jul 31, 2026, 02:53 PM UTC

1. investigating Jul 30, 2026, 03:07 PM UTC

   We are investigating an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 30, 2026, 04:10 PM UTC

   We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Jul 30, 2026, 05:10 PM UTC

   We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Jul 30, 2026, 06:04 PM UTC

   We are continuing to investigate an issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Jul 30, 2026, 07:11 PM UTC

   We have identified the cause of the issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

6. identified Jul 30, 2026, 08:05 PM UTC

   We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.

7. identified Jul 30, 2026, 10:02 PM UTC

   We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

8. identified Jul 31, 2026, 12:45 AM UTC

   We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

9. identified Jul 31, 2026, 03:56 AM UTC

   We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

10. identified Jul 31, 2026, 05:48 AM UTC

    We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 3 hours or sooner if we have more information to share.

11. identified Jul 31, 2026, 07:19 AM UTC

    We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products as expected. We will provide an update within 2 hours or sooner if we have more information to share.

12. identified Jul 31, 2026, 09:15 AM UTC

    We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.

13. identified Jul 31, 2026, 11:15 AM UTC

    We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.

14. identified Jul 31, 2026, 01:16 PM UTC

    We are continuing to work on resolving this issue where a subset of customers with sufficient capacity balance are unable to use APS - Data Management and Autodesk Tandem products. We will provide an update within 2 hours or sooner if we have more information to share.

15. resolved Jul 31, 2026, 02:53 PM UTC

    The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

16. postmortem Aug 13, 2026, 08:56 AM UTC

    **AUTODESK EVENT ANALYSIS** **Incident Number:** # COE-INC151641 **Incident Date:** July 29, 2026 ‌ ‌ **Summary** On July 29, 2026, between 10:14 AM PST and July 31, 2026, at 6:00 AM PST, Autodesk experienced an issue that prevented some customers with sufficient capacity from using APS Data Management, Autodesk Tandem, and Design Automation API for AutoCAD. Affected customers may have received 403 errors with an “API request capacity exceeded” message, and some capacity-related notifications were delayed by up to 14 hours. The issue affected a subset of customers globally. ‌ ‌ **Impacted Services** * Capacity Balance Service * APS - Automation API * APS – Data Management ‌ ‌ **Root Cause** * On July 23, 2026, a service update unintentionally caused duplicate capacity events to be processed, creating a backlog that delayed customer capacity updates. * Autodesk corrected the event processing issue and increased processing capacity to clear the backlog and restore normal service. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Add monitoring and alerts to identify unusual increases in capacity events and processing delays earlier. * Improve safeguards to prevent unnecessary capacity events from creating processing delays. * Add additional testing for changes that affect capacity processing. * Improve deployment and recovery procedures to support faster restoration of service. ‌ ‌ Thank you for your patience and understanding.

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