Resolved on July 31, 2026, affecting BIM 360 Cost Management and BIM 360 Cost Management (European Union).
**AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC151671 **Incident Date:** July 30, 2026 **Summary** On July 30, 2026, between 7:30 PM and 8:30 PM PDT, Autodesk experience an issue that prevented customers from accessing Forma Build Cost Management and BIM 360 Cost Management across all regions. **Impacted Services** * Forma Build Cost Management * BIM 360 Cost Management **Root Cause** * An outdated database schema caused database query failures and HTTP 500 API errors. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Add extra automated checks to ensure the DB Migration Pipeline is deployed along with the App Pipeline. * Add extra automated checks to ensure the Script Pipeline is deployed along with the App Pipeline for quicker recovery. Thank you for your patience and understanding.
Affected components
Update timeline
- resolved Jul 31, 2026, 03:56 AM UTC
On July 30, 2026 at 7:30 PM PDT, Autodesk identified an issue where customers were unable to access all BIM 360 Cost Management UIs and APIs. Once the issue was resolved on July 30, 2026 at 7:30 PM PDT, BIM 360 Cost Management returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
- postmortem Aug 29, 2026, 05:44 PM UTC
**AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC151671 **Incident Date:** July 30, 2026 **Summary** On July 30, 2026, between 7:30 PM and 8:30 PM PDT, Autodesk experience an issue that prevented customers from accessing Forma Build Cost Management and BIM 360 Cost Management across all regions. **Impacted Services** * Forma Build Cost Management * BIM 360 Cost Management **Root Cause** * An outdated database schema caused database query failures and HTTP 500 API errors. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Add extra automated checks to ensure the DB Migration Pipeline is deployed along with the App Pipeline. * Add extra automated checks to ensure the Script Pipeline is deployed along with the App Pipeline for quicker recovery. Thank you for your patience and understanding.
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