Forma Takeoff

Update timeline

1. resolved Oct 22, 2026, 05:48 PM UTC

   On October 21, 2026 at 07:00 AM PDT, Autodesk identified an issue where customers were unable to create or delete snapshots in Forma Takeoff in the US region. Once the issue was resolved on October 22, 2026 at 09:23 AM PDT, Forma Takeoff returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Oct 23, 2026, 07:59 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC157456 **Incident Date:** October 21, 2026 ‌ **Summary** On October 21, 2026, from 7:00 AM PDT until October 22, 2026, 9:23 AM PDT, Autodesk experienced a service disruption that impacted customers using Forma Takeoff in the US region. During this period affected customers were unable to create or delete snapshots. ‌ **Impacted Services** * Forma Takeoff ‌ **Root Cause** * A recent deployment relied on database changes that had not yet been applied in the production environment. This prevented snapshot creation and deletion from working as expected. * Autodesk deployed the required database changes and verified that snapshot creation was working again. The affected service returned to normal operation. ‌ **Autodesk Actions** Autodesk is conducting a post-incident review and evaluating improvements to help prevent similar disruptions. These include the following: * Reviewing deployment checks to verify that supporting database changes are in place before dependent application updates are released. * Evaluating additional automated checks for snapshot processing to identify issues earlier. * Reviewing alert notifications for snapshot failures so issues reach the appropriate response teams sooner. ‌ Thank you for your patience and understanding.