Autodesk Outage History

Started Jul 29, 2026, 07:26 PM UTC· resolved Jul 29, 2026, 08:06 PM UTC

1. investigating Jul 29, 2026, 07:26 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to access or view assigned product details in Autodesk Docs for Government and BIM Collaborate Pro for Government. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 29, 2026, 08:04 PM UTC

   We are continuing to investigate an issue where customers experiencing an issue where they are unable to access or view assigned product details in Autodesk Docs for Government and BIM Collaborate Pro for Government. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jul 29, 2026, 08:06 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 29, 2026, 02:09 PM UTC· resolved Jul 29, 2026, 03:04 PM UTC

1. investigating Jul 29, 2026, 02:09 PM UTC

   We are investigating an issue where customers are unable to create and access new projects in Forma Build, Forma Data Management and Forma Takeoff in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 29, 2026, 03:04 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Aug 29, 2026, 05:35 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC151562 **Incident Date:** July 29, 2026 ‌ **Summary** From July 28, 2026, at 9:44 AM PDT to July 29, 2026, at 7:53 AM PDT, Autodesk Forma experienced an issue that prevented customers from creating and accessing new projects in the Australia \(AUS\) region. The incident impacted customers using Forma Build, Forma Data Management, and Forma Takeoff. Existing projects remained available and continued to function normally throughout the incident. ‌ **Impacted Services** * Forma Build * Forma Data Management * Forma Takeoff ‌ **Root Cause** * A recent infrastructure deployment recreated a messaging component with an incorrect configuration, preventing project initialization events from being processed for newly created projects in the Australia region. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Corrected the messaging configuration, restoring normal processing of project initialization events. Autodesk also initiated recovery of the projects affected during the incident. * Strengthen deployment validation to verify that messaging components are created and configured correctly before infrastructure changes are promoted to production. * Improve end-to-end monitoring of project initialization workflows, so messaging failures are detected more quickly. ‌ Thank you for your patience and understanding.

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Started Jul 28, 2026, 03:08 PM UTC· resolved Jul 28, 2026, 09:45 PM UTC

1. investigating Jul 28, 2026, 03:08 PM UTC

   We are investigating reports of customers experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 28, 2026, 04:20 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Jul 28, 2026, 05:26 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Jul 28, 2026, 06:15 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

5. investigating Jul 28, 2026, 07:22 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

6. investigating Jul 28, 2026, 08:16 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

7. investigating Jul 28, 2026, 09:17 PM UTC

   We are continuing to investigate an issue where customers are experiencing delayed file processing after uploads in Forma Build, Forma Mobile App and Forma Data Management. We will provide an update within 60 minutes or sooner if we have more information to share.

8. resolved Jul 28, 2026, 09:45 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 28, 2026, 01:07 PM UTC· resolved Jul 28, 2026, 01:07 PM UTC

1. resolved Jul 28, 2026, 01:07 PM UTC

   On July 28, 2026, at 03:30 AM PDT, Autodesk identified an issue where customers experienced latency while performing search queries and may have encountered stale data in Flow Platform Provisioning and Flow Platform Permissions. Once the issue was resolved on July 28, 2026, at 05:20 AM PDT, Flow Platform Provisioning and Flow Platform Permissions returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Aug 27, 2026, 09:30 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # COE-INC151406 **Incident Date:** July 28, 2026 ‌ **Summary** On July 28, 2026, between 3:30 AM PDT and 5:20 AM PDT, Autodesk experienced an issue affecting the Search service due to capacity constraints in the Amazon MSK \(Kafka\) cluster supporting the service. The issue impacted the service’s ability to maintain the required number of Kafka consumer connections. ‌ **Impacted Services** * Flow Platform ‌ **Root Cause** * Autodesk completed a root cause analysis and determined that the issue was caused by a capacity limitation in the Amazon MSK \(Kafka\) cluster. * The cluster was configured with a default maximum client connection limit per broker. As the number of consumer connections increased, the service reached this limit, resulting in the incident. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified and implemented actions to improve capacity and prevent recurrence. These include the following: * Increased the maximum client connection limit to accommodate additional consumer connections. * Removed unused partner consumers from the configuration to reduce unnecessary Kafka connections. * Began development to split the ingestion service to reduce unused consumer connections and improve connection management. * Added monitoring and alerts to provide early notification when connection metrics approach configured limits. * Planned additional improvements to increase consumer utilization efficiency and further reduce the number of connections required to the Kafka brokers. ‌ Thank you for your patience and understanding.

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Started Jul 27, 2026, 11:26 PM UTC· resolved Jul 27, 2026, 11:26 PM UTC

1. resolved Jul 27, 2026, 11:26 PM UTC

   On July 27, 2026 at 01:00 PM PDT, Autodesk identified an issue where customers were unable to extract data within Forma - Data Connector across multiple regions. Once the issue was resolved on July 27, 2026 at 04:00 PM PDT, Forma - Data Connector returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Jul 23, 2026, 06:55 AM UTC· resolved Jul 23, 2026, 07:53 AM UTC

1. investigating Jul 23, 2026, 06:55 AM UTC

   We are investigating reports of customers experiencing an issue where they are unable to access the uploaded files in Forma Build in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 23, 2026, 07:53 AM UTC

   After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

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Started Jul 22, 2026, 01:57 PM UTC· resolved Jul 22, 2026, 02:21 PM UTC

1. investigating Jul 22, 2026, 01:57 PM UTC

   We are investigating an issue where customers are unable to porcess or upload files in APS Model Derivative and Forma - Data Connector in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 22, 2026, 02:21 PM UTC

   We are continuing to investigate an issue where customers are unable to process or upload files in APS Model Derivative and Forma - Data Connector in the European Union region. We subsequently determined that the issue is also impacting APS - Data Management, Forma Data Management, Forma Design Collaboration, BIM 360 Model Coordination, and Forma Build in the European Union region. We will provide an update within 60 minutes or sooner if we have more information to share.

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Started Jul 22, 2026, 05:08 AM UTC· resolved Jul 22, 2026, 08:11 AM UTC

1. investigating Jul 22, 2026, 05:08 AM UTC

   We are investigating an issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 22, 2026, 06:05 AM UTC

   We are continuing to investigate an issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. monitoring Jul 22, 2026, 07:00 AM UTC

   We have implemented a solution to resolve the issue where customers are experiencing failures in design save, version creation, BOM and milestone workflows, and export operations in the Fusion, Fusion team, Fusion Online and APS - Manufacturing Data Model in the US region and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Jul 22, 2026, 08:11 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

5. postmortem Jul 31, 2026, 07:47 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc150722-forge-data-asset-graph **Incident Date:** July 21, 2026 ‌ **Summary** On July 21, 2026, between 08:55 PM PDT and 11:10 PM PDT, Autodesk experienced a service degradation affecting Fusion, Fusion Team, Fusion Online and Autodesk Platform Services \(APS\) – Manufacturing Data Model in the US region. During this time, customers experienced intermittent failures when saving changes to designs, creating new design versions, working with Bills of Materials \(BOMs\), creating milestones, and exporting data. ‌ **Impacted Services** * Fusion * Fusion Team * Fusion Online * APS – Manufacturing Data Model ‌ **Root Cause** * A request for a very large amount of data continued processing after it timed out, leading to repeated retries that overloaded supporting systems. * We resolved the issue by limiting the requests causing the problem and handling them separately from other customer activity, reducing strain on the affected systems. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Autodesk is strengthening timeout controls, so large requests stop within defined limits and cannot continue consuming system capacity after a timeout. * Autodesk is adding additional safeguards to maintain reliable performance as demand varies to reduce the risk of disruption to customer workflows. ‌ Thank you for your patience and understanding.

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Started Jul 21, 2026, 11:20 PM UTC· resolved Jul 22, 2026, 12:48 AM UTC

1. investigating Jul 21, 2026, 11:20 PM UTC

   We are investigating an issue where customers are experiencing latency while loading models in APS Model Derivative. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Jul 22, 2026, 12:16 AM UTC

   We have identified the cause of the issue where customers are experiencing latency while loading models in APS Model Derivative in Australia. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jul 22, 2026, 12:48 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 20, 2026, 11:08 PM UTC· resolved Jul 20, 2026, 11:45 PM UTC

1. investigating Jul 20, 2026, 11:08 PM UTC

   We are investigating an issue where customers may see incorrect file names associated with exported designs in Fusion Team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 20, 2026, 11:45 PM UTC

   After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

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Started Jul 16, 2026, 11:14 AM UTC· resolved Jul 16, 2026, 11:25 AM UTC

1. investigating Jul 16, 2026, 11:14 AM UTC

   We are investigating an issue where customers are unable to export Bill Of Materials (BOM) in Fusion. Customers are experiencing issues while folder creation, file uploads, and permission-related operations in Forma Data Management and Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 16, 2026, 11:25 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 15, 2026, 01:30 PM UTC· resolved Jul 15, 2026, 02:37 PM UTC

1. investigating Jul 15, 2026, 01:30 PM UTC

   We are investigating an issue where customers are unable to view design and drawing files in A360. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 15, 2026, 02:37 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Jul 26, 2026, 01:13 AM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc149853-acm **Incident Date:** July 13, 2026, PDT ‌ **Summary** On July 13, 2026, between 04:50 PM PDT and 06:35 PM PDT, Autodesk ACM \(Access Control Management\) gateway experienced a service degradation that impacted customers using Revit Cloud Worksharing, Revit Cloud Models, APS Data Management, Plant 3D Collaboration Service, Design Collaboration, and L2 Collection Service in the EU and US regions. ‌ **Impacted Services** * Revit Cloud Worksharing * Revit Cloud Models * APS Data Management * Plant 3D Collaboration Service * Design Collaboration * L2 Collection Service ‌ **Root Cause** * A library version upgrade in the ACM service caused a default behavior change to reject requests routing through the early version of internal API gateway if a field in the request body was missing. * Routing the traffic through alternate gateways resolved the issue, and the library version upgrade was rolled back. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Enhance service observability to alert input error fluctuation for early detection ‌ Thank you for your patience and understanding.

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Started Jul 14, 2026, 01:07 AM UTC· resolved Jul 14, 2026, 02:02 AM UTC

1. investigating Jul 14, 2026, 01:07 AM UTC

   We are investigating an issue where customers are unable to perform the initial collaboration, synchronize, or open the model in Revit Cloud Worksharing / Cloud Models (European Union). We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 14, 2026, 02:02 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 09, 2026, 03:04 PM UTC· resolved Jul 09, 2026, 04:12 PM UTC

1. investigating Jul 09, 2026, 03:04 PM UTC

   We are investigating an issue with customers are not be able to see the latest token usage data in Account Portal. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 09, 2026, 04:12 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 09, 2026, 01:31 PM UTC· resolved Jul 09, 2026, 02:23 PM UTC

1. investigating Jul 09, 2026, 01:31 PM UTC

   We are investigating an issue where customers are unable to generate or download data extracts in Forma Build in the UK region. We are actively looking into this, and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 09, 2026, 01:45 PM UTC

   We are investigating an issue where customers are unable to generate or download data extracts in Forma - Data Connector in the UK region. We subsequently determined that this issue was not impacting Autodesk Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jul 09, 2026, 02:23 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 09, 2026, 11:14 AM UTC· resolved Jul 09, 2026, 11:14 AM UTC

1. resolved Jul 09, 2026, 11:14 AM UTC

   On July 9, 2026 at 12:00 AM PDT, Autodesk identified an issue where customers were unable to update the hidden flag of parameters in Autodesk Parameters Service. Once the issue was resolved on July 9, 2026 at 4:00 AM PDT, Autodesk Parameters Service returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Jul 08, 2026, 05:49 AM UTC· resolved Jul 08, 2026, 09:26 AM UTC

1. investigating Jul 08, 2026, 05:49 AM UTC

   We are investigating reports where customers are unable to share packages in design collaboration of Forma in Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 08, 2026, 06:32 AM UTC

   We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Jul 08, 2026, 06:33 AM UTC

   We are continuing to investigate this issue.

4. investigating Jul 08, 2026, 07:37 AM UTC

   We are continuing to investigate reports where customers are unable to share packages in the BIM Collaborate and Forma Design Collaboration in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

5. investigating Jul 08, 2026, 08:32 AM UTC

   We are continuing to investigate reports where customers are experiencing an issue where Revit files shared via Design Collaboration in Forma remain stuck in a processing state in the Australia region. We will provide an update within 60 minutes or sooner if we have more information to share.

6. resolved Jul 08, 2026, 09:26 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

7. postmortem Jul 31, 2026, 09:17 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC148619 **Incident Date:** July 7, 2026 ‌ **Summary** On July 7, 2026, between 5:12 AM and 11:40 AM PDT, customers in the Australia region were unable to share and consume packages in Autodesk Forma Design Collaboration and Autodesk BIM Collaborate. Files published during this period remained in a processing state, and packages shared from them did not finish loading and returned an error, leaving them unusable. Model Coordination was also affected, as newly published model versions were not detected, and users remained on earlier versions. Publishing files into a project and other file management activity continued to work normally throughout the event, and no customer data was lost. ‌ **Impacted Services** * BIM Collaborate \(Australia\) * Forma Design Collaboration \(Australia\) ‌ **Root Cause** * A routine production update to the service that prepares published files for viewing was deployed with an incorrect configuration value, which pointed a processing component at the wrong internal resource. As a result, the step that generates the viewable data required to share and open a package stopped completing. * Because publishing itself continued to succeed, files appeared to upload and process normally while the viewable data was never produced. Design Collaboration and Model Coordination therefore held those files in a processing state rather than reporting an error, which is why the issue presented to customers as an indefinite processing indicator. * The update had been scheduled for a later release but was rolled out to all regions ahead of plan to resolve an unrelated issue in a third-party software library. Automated post-deployment checks did not cover this specific processing path, and the low overnight traffic volume in the Australia region meant the failure did not stand out on service dashboards, so the event was reported by a customer rather than detected by monitoring. * Autodesk rolled back the update at 11:40 PM PDT on July 7, 2026, which restored normal processing for newly published files. Files published while the issue was active had to be republished to generate their viewable data, and Autodesk worked directly with affected customers to complete that recovery. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Rolled back the configuration change during the event to restore normal file processing and reviewed the release so that updates of this kind are not rolled out ahead of their planned schedule. * Added end-to-end test coverage for this file processing path to our automated validation suite, so that a change affecting it is detected immediately after deployment rather than reported by customers. * Implementing automated alerting on the specific failure signal behind this event, so that our engineering teams are notified directly instead of relying on customer reports. * Improving error reporting within the affected processing component, and strengthening monitoring of processing volumes, so that a failure of this type is surfaced even during low-traffic periods in a single region. * Improving our ability to identify files left without complete viewable data after a disruption, so that they can be reprocessed without customers needing to republish them. ‌ Thank you for your patience and understanding.

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Started Jul 07, 2026, 08:34 PM UTC· resolved Jul 08, 2026, 03:56 AM UTC

1. investigating Jul 07, 2026, 08:34 PM UTC

   We are investigating reports of some customers experiencing issues completing the checkout process via the Autodesk Online Store. Our team is actively investigating the issue and will provide an update within 60 minutes, or sooner if additional information becomes available.

2. resolved Jul 08, 2026, 03:56 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 02, 2026, 11:03 PM UTC· resolved Jul 02, 2026, 11:21 PM UTC

1. investigating Jul 02, 2026, 11:03 PM UTC

   We are investigating an issue where customers are experiencing intermittent delays and application timeouts while using the Flow Capture application. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 02, 2026, 11:21 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 02, 2026, 03:39 PM UTC· resolved Jul 02, 2026, 04:28 PM UTC

1. investigating Jul 02, 2026, 03:39 PM UTC

   We are investigating an issue where customers are unable to generate or download data extractions in Forma Build in the UK region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jul 02, 2026, 04:28 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jul 01, 2026, 02:15 PM UTC· resolved Jul 02, 2026, 12:09 AM UTC

1. investigating Jul 01, 2026, 02:15 PM UTC

   We are investigating an issue with where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jul 01, 2026, 02:51 PM UTC

   We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk Account. We subsequently determined that this issue is also affecting support case creation with attachments via Autodesk Assistant. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Jul 01, 2026, 03:50 PM UTC

   We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk Account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.

4. investigating Jul 01, 2026, 05:54 PM UTC

   We are continuing to investigate an issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. We will provide an update within 2 hours or sooner if we have more information to share.

5. identified Jul 01, 2026, 08:25 PM UTC

   We have identified the cause of the issue where customers are experiencing intermittent issues while viewing or managing support cases within the Autodesk account and with support case creation with attachments via Autodesk Assistant. Our team is actively working on resolving this as quickly as possible. We will provide an update within 3 hours or sooner if we have more information to share.

6. resolved Jul 02, 2026, 12:09 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jun 29, 2026, 12:38 PM UTC· resolved Jun 29, 2026, 12:38 PM UTC

1. resolved Jun 29, 2026, 12:38 PM UTC

   On June 26, 2026, at 6:00 AM PDT, Autodesk identified an issue where customers were experiencing issues in viewing updated data and scheduled notification, autorenewal, and reminder emails were not being delivered within TradeTapp. Once the issue was resolved on June 29, 2026, at 4:35 AM PDT, TradeTapp returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Jul 20, 2026, 10:56 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc147782-acsspin **Incident Date:** June 26, 2026 ‌ **Summary** On June 26, 2026, between 05:30 PM PDT and June 29 at 04:05 PM PDT, Autodesk experienced an outage in one of our deployment systems that impacted customers using BuildingConnected and TradeTapp Network search features. ‌ **Impacted Services** * BuildingConnected * TradeTapp ‌ **Root Cause** * A third-party service provider upgrade caused an outage in a system that refreshed search data in certain services. * This was resolved by moving to a newer version of the AMI that was compatible with that system. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional layer of observability to automatically alert on-call engineers. * Addition upgrades to mitigate risks of similar incidents. ‌ Thank you for your patience and understanding.

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Started Jun 29, 2026, 11:03 AM UTC· resolved Jun 29, 2026, 11:56 AM UTC

1. investigating Jun 29, 2026, 11:03 AM UTC

   We are investigating an issue where customers are experiencing issues searching for data, with outdated results being returned in BuildingConnected. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jun 29, 2026, 11:56 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jun 26, 2026, 04:35 PM UTC· resolved Jun 26, 2026, 09:01 PM UTC

1. investigating Jun 26, 2026, 04:35 PM UTC

   We are investigating an issue where customers are unable to view up-to-date data in Forma - Data Connector and Forma - Reports in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jun 26, 2026, 05:01 PM UTC

   We are continuing to investigate an issue where customers are experiencing delays in viewing scheduled reports and data extractions as a result of the ongoing emergency maintenance in Forma - Data Connector and Forma - Reports in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Jun 26, 2026, 05:58 PM UTC

   We have identified the cause of the issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. identified Jun 26, 2026, 06:59 PM UTC

   We are continuing to work on resolving this issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

5. identified Jun 26, 2026, 08:00 PM UTC

   We are continuing to work on resolving this issue where customers are experiencing delays in viewing scheduled reports and data extractions in Forma - Data Connector and Forma - Reports in the US region as quickly as possible. We will provide an update within 90 minutes or sooner if we have more information to share.

6. resolved Jun 26, 2026, 09:01 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

7. postmortem Jul 27, 2026, 10:18 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COE-INC147577 **Incident Date:** June 25, 2026 ‌ **Summary** On June 25, 2026, between 05:36 AM PDT and 01:50 PM PDT on June 26, 2026, Autodesk experienced delays in report generation and Data Connector data extraction due to a backlog in downstream data processing, which impacted customers using Autodesk Forma \(formerly ACC\) Cost Management Reports, Forma - Data Connector, and Forma - Reports in the US region. ‌ **Impacted Services** * Autodesk Forma \(formerly ACC\) Cost Management Reports * Forma - Reports * Forma - Data Connector ‌ **Root Cause** * A large-scale database migration generated an unusually high volume of data changes that exceeded the processing capacity of downstream reporting pipelines, resulting in delayed report generation and data extraction. * The migration produced more database updates than necessary, increasing the amount of data that needed to be processed and extending recovery time. * Autodesk resolved the incident by performing emergency maintenance, temporarily pausing report processing and data extraction queues, reloading affected datasets, tuning processing capacity, and allowing the backlog to clear before restoring normal service. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to improve the reliability of future large-scale data migrations. These include: * Update migration processes to reduce unnecessary database updates and limit the rate of large-scale data changes during production migrations. * Introduce safer default execution settings and staged migration approaches to reduce the impact of large maintenance activities. * Improve coordination and planning between engineering teams before executing large production migrations. * Enhance monitoring and alerting for sustained data processing backlogs to enable earlier detection and faster response. * Validate future large-scale migrations against agreed performance thresholds to reduce the likelihood of similar incidents. ‌ Thank you for your patience and understanding

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Started Jun 25, 2026, 08:54 PM UTC· resolved Jun 25, 2026, 08:54 PM UTC

1. resolved Jun 25, 2026, 08:54 PM UTC

   On June 25, 2026 at 07:44 AM PDT, Autodesk identified an issue where customers experienced latency while accessing Forma Carbon Insights in all regions. Once the issue was resolved on June 25, 2026 at 11:22 AM PDT, Forma Carbon Insights returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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