Forma - Insight

Update timeline

1. investigating Aug 03, 2026, 04:48 PM UTC

   We are investigating an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Aug 03, 2026, 05:46 PM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.

3. investigating Aug 03, 2026, 09:46 PM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 4 hours or sooner if we have more information to share.

4. investigating Aug 04, 2026, 12:54 AM UTC

   We are continuing to investigate an issue where customers are unable to view the latest data on the Insights Builder page within Forma - Insight in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Aug 04, 2026, 02:50 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

6. postmortem Sep 04, 2026, 03:55 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # coe-inc151879-bimdata-p **Incident Date:** August 3, 2026 ‌ **Summary** Between 09:00 AM PDT and 07:30 PM PDT on August 24, 2026, Autodesk experienced a service disruption that resulted in customers being unable to view current data using Insight Builder in Forma Insight. ‌ **Impacted Services** * Forma Insight ‌ **Root Cause** * Long-running query timed out due to concurrent running data pipelines, combined with insufficient query performance. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to query performance * Remove unnecessary functions from the pipeline * Isolate Insight Builder pipeline to a dedicated reader for consistent performance ‌ Thank you for your patience and understanding.