Authorize.net Corporate and Support Websites Service Disruption

Update timeline

1. investigating Jul 23, 2026, 06:11 PM UTC

   Authorize.net is aware of an issue that is currently affecting the functionality of Corporate and Support Web Sites. We are investigating the cause and working urgently to resolve the issue. We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Impact:Support Center users may experience delays when creating cases, posting comments, and using chat functionality. Reported Start Time: 13:30 GMT, 23 July 2026 Next Update: As status changes Incident #: INC26537088

2. resolved Jul 23, 2026, 09:28 PM UTC

   The issue affecting the functionality of Corporate and Support Web Sites has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 19:25 GMT, 23 July 2026 Reported End Time: 06:26 GMT 23 July 2026 Impact:: Support Center users may have experienced delays when creating cases, posting comments, and using chat functionality. The issue has been resolved, and all services are now operating normally. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26537088

3. postmortem Jul 30, 2026, 12:33 PM UTC

   Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11451)