Resolved after 2 hours 28 minutes, affecting Customer Invoicing, on September 2, 2026.
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11756)
Affected components
Update timeline
- investigating Sep 02, 2026, 03:43 PM UTC
Authorize.net is aware of an issue that is currently affecting Customer Invoicing services. We are investigating the cause and working urgently to resolve the issue. Impact: Users may be experiencing issues where paid invoices are not updating to a "Paid" status. Reported Start Time: 01 September 2026, 01:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26897126
- monitoring Sep 02, 2026, 04:52 PM UTC
We have identified the issue affecting Customer Invoicing services and implemented a fix. We are closely monitoring to ensure the issue is resolved. Impact: Customer Invoicing processing has returned to normal. Reported Start Time: 01 September 2026, 01:00 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26897126
- resolved Sep 02, 2026, 06:12 PM UTC
The issue affecting Authorize.net’s Customer Invoicing services has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 01 September 2026, 01:00 GMT Reported End Time: 02 September 2026, 16:45 GMT Impact: Customer Invoicing processing has returned to normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26897126
- postmortem Sep 04, 2026, 11:34 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11756)
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