Resolved after 2 hours 39 minutes, affecting Access/Login - Merchant Interface/Portal and Access/Login - Mobile Point of Sale (mPOS) and 1 more, on July 12, 2026.
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11463).
Affected components
Update timeline
- investigating Jul 12, 2026, 03:42 AM UTC
Authorize.net is aware of an issue that is currently affecting the login process for Merchant and/or Partner Interface. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated.
- investigating Jul 12, 2026, 04:08 AM UTC
After further investigation, more impact had been identified. This include mPOS and Windows App. We are investigating the cause and working urgently to resolve the issue. Impact: Users may experience issues with login for Mulitples Portal Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center
- identified Jul 12, 2026, 04:27 AM UTC
Partial recovery has been done and mPOS and Windows App is working as expected. We have identified the issue affecting the issue of the Merchant and Partner Interface. We appreciate your patience as we work urgently to implement a mitigation. Impact: Users may experience login issues with Merchant and/or Partner Interface. Reported Start Time: July 12th, 2:15 AM GMT Next Update: When status changes or new available is available We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
- monitoring Jul 12, 2026, 05:02 AM UTC
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
- resolved Jul 12, 2026, 06:21 AM UTC
The issue affecting multiple portal Interface has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: July 12th, 2:15 AM GMT Reported End Time: July 12th 04:13 AM GMT Impact: Customers are now able to use all relevant portal Interface as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC26406379
- postmortem Aug 04, 2026, 10:46 PM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following [link](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-11463).
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