Resolved after 1 hour 2 minutes, affecting Vantiv, on May 13, 2026.
The issue that prevented certain transactions from being processed has now been fully resolved. Authorize.Net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 May 2026, 08:47 GMT Reported End Time: 13 May 2026, 14:38 GMT Impact: Customers are now able to use services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25541234
Affected components
Update timeline
- investigating May 13, 2026, 01:56 PM UTC
Authorize.net is aware of a service disruption currently preventing certain transactions from being processed. Impact: This may impact some Visa cardholders' ability to make payments. We are investigating the cause and working urgently to resolve the situation. Reported Start Time: 13 May 2026, 08:47 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #: INC25541234
- resolved May 13, 2026, 02:59 PM UTC
The issue that prevented certain transactions from being processed has now been fully resolved. Authorize.Net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 13 May 2026, 08:47 GMT Reported End Time: 13 May 2026, 14:38 GMT Impact: Customers are now able to use services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC25541234
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