Resolved after 8 hours 30 minutes, affecting EVO, on February 20, 2025.
The issue affecting EVO Processor has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:16 GMT - 20 February 2025 Reported End Time: 17:04 GMT - 20 February 2025 Impact: Customers are now able to use EVO Processor services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20046786
Affected components
Update timeline
- monitoring Feb 20, 2025, 04:38 PM UTC
An issue that was affecting EVO transaction processing has been mitigated. We are monitoring to confirm the issue is fully resolved. Impact: Users may have experienced payment processing errors with certain transactions. Reported Start Time:16:31 GMT - 20 February 2025 Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20046786
- monitoring Feb 20, 2025, 04:45 PM UTC
An issue that was affecting EVO transaction processing has been mitigated. We are monitoring to confirm the issue is fully resolved. Impact: Users may have experienced payment processing errors with EVO SNAP transactions. Reported Start Time:13:16 GMT - 20 February 2025 Next Update: As status changes. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20046786
- resolved Feb 21, 2025, 01:09 AM UTC
The issue affecting EVO Processor has now been fully resolved. Authorize.net is conducting an internal review of the events to mitigate future occurrences. Reported Start Time: 15:16 GMT - 20 February 2025 Reported End Time: 17:04 GMT - 20 February 2025 Impact: Customers are now able to use EVO Processor services as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Authorize.net support team if you have any questions or concerns. Authorize.net Support Center Incident #:INC20046786
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