Resolved after 2 hours 18 minutes, affecting Corporate Site, on August 16, 2025.
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08946)
Affected components
Update timeline
- investigating Aug 16, 2025, 08:14 AM UTC
Cybersource is aware of an issue that is currently affecting the functionality of https://demo.authorize.net/ We are investigating the cause and working urgently to resolve the issue. Impact: Users are unable to access https://demo.authorize.net/ Reported Start Time: 16 August 2025 05:40 GMT Next Update: Within 60 minutes We regret any inconvenience this may cause for our customers. We will provide regular updates until the issue is mitigated. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21627322
- monitoring Aug 16, 2025, 08:31 AM UTC
A fix has been implemented and we are monitoring closely to ensure the issue is resolved. Impact: The issue has been mitigated and customers are now able to use https://demo.authorize.net/ as expected. Reported Start Time:16 August 2025 05:40 GMT Reported End Time:16 August 2025 08:12 GMT Next Update: As current status changes. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21627322
- resolved Aug 16, 2025, 10:33 AM UTC
The issue affecting https://demo.authorize.net/ has now been fully resolved. Cybersource is conducting an internal review of the events to mitigate future occurrences. Reported Start Time:16 August 2025 05:40 GMT Reported End Time:16 August 2025 08:12 GMT Impact: Customers are now able to use https://demo.authorize.net/ as normal. Next Update: No further updates, issue resolved. Please do not hesitate to contact the Cybersource support team if you have any questions or concerns. Cybersource Support Center Incident #: INC21627322
- postmortem Aug 18, 2025, 03:05 AM UTC
Clients and merchants can access the Post Incident Report with their Support Center login credentials at the following link. [Post Incident Report](https://support.authorize.net/knowledgebase/Knowledgearticle/?code=KA-08946)
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