AppZen incident
Expense Audit - Concur : Processed reports not moving ahead in the workflow in Concur
Resolved after 13 hours 57 minutes, affecting Expense Audit, on November 5, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 05, 2025, 03:50 PM UTC
We are currently experiencing an issue where reports approved or rejected in AppZen are not progressing further in the Concur workflow. Our team is actively investigating the issue. We apologize for the inconvenience caused.
- identified Nov 05, 2025, 05:23 PM UTC
We have identified the issue and implemented a fix. Report statuses are now flowing correctly to Concur. It may take some time for all report statuses to be fully updated. We will provide another update once all reports have successfully synced.
- monitoring Nov 05, 2025, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 06, 2025, 05:47 AM UTC
We are continuing to monitor for any further issues.
- resolved Nov 06, 2025, 05:48 AM UTC
This incident has been resolved.
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