AppZen incident
Workflow status for few concur customers is not getting synced
Resolved after 1 day 3 hours, affecting Expense Audit, on August 11, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Aug 11, 2025, 09:22 AM UTC
We have identified an issue where the AppZen workflow status is not syncing for Concur customers. As a result, status updates made in AppZen are not being reflected in Concur, potentially causing discrepancies in report tracking and approvals. The AppZen Engineering team is actively investigating the issue and working toward a resolution.
- investigating Aug 11, 2025, 09:24 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 11, 2025, 11:02 AM UTC
Workaround implemented. We are monitoring the issue.
- identified Aug 11, 2025, 12:28 PM UTC
The engineering team is still monitoring the issue and checking for impact of the issue.
- monitoring Aug 11, 2025, 01:30 PM UTC
A workaround has been implemented and we are monitoring the results.
- monitoring Aug 11, 2025, 01:30 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 12, 2025, 12:55 PM UTC
This incident has been resolved.
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