Resolved after 22 hours 51 minutes, affecting Rooms, on November 12, 2025.
This issue was resolved at 10:16am CST. Message badges should now be accurately reflecting the count of unread messages within Rooms.
Affected components
Update timeline
- investigating Nov 12, 2025, 05:41 PM UTC
We are aware of instances where badges in Rooms are not presenting an accurate count of unread messages. Email and Push notifications are still being delivered as expected. We have confirmed the root cause is related to one of our third party providers and we are working with them to resolve this as quickly as possible.
- resolved Nov 13, 2025, 04:32 PM UTC
This issue was resolved at 10:16am CST. Message badges should now be accurately reflecting the count of unread messages within Rooms.
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