Apptegy incident

Microsoft SSO unavailable for login

Resolved after 1 day, affecting Other Services, on September 29, 2026.

resolved Sep 30, 2026, 01:50 PM UTC

Our team has finished monitoring and has observed no further Microsoft SSO availability issues. This is Resolved.

Started
Sep 29, 2026, 01:36 PM UTC
Resolved
Sep 30, 2026, 01:50 PM UTC
Duration
1d
Detected by Pingoru
Sep 29, 2026, 01:36 PM UTC

Affected components

Other Services

Update timeline

  1. investigating Sep 29, 2026, 01:36 PM UTC

    Our team has identified an issue where some users are unable to log in using Microsoft SSO. We are investigating the root cause and will follow up with additional information by 9:30am CDT.

  2. identified Sep 29, 2026, 02:32 PM UTC

    Our team has identified the cause of the Microsoft SSO login unavailability and are working to resolve the issue, we will follow up with additional information by 10:30am CDT.

  3. identified Sep 29, 2026, 03:40 PM UTC

    Our team has identified the cause of the Microsoft SSO login unavailability and a fix is currently being worked on, we will follow up with additional information by 11:30am CDT.

  4. monitoring Sep 29, 2026, 04:55 PM UTC

    A fix has been implemented for accounts that could previously not log in using Microsoft SSO, our team will continue to monitor it for the rest of the day.

  5. resolved Sep 30, 2026, 01:50 PM UTC

    Our team has finished monitoring and has observed no further Microsoft SSO availability issues. This is Resolved.

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