Apptegy incident

Document folder links are not resolving as expected

Resolved after 31 minutes, affecting Client Websites, on March 2, 2026.

identified Mar 02, 2026, 10:42 PM UTC

Some links to Document folders are not loading as expected. Our team has identified the root cause and we are working on implementing a fix. Documents are still accessible when navigating from the root documents directory (*example-domain*.com/documents), only direct links to folders are exhibiting issues.

Started
Mar 02, 2026, 10:42 PM UTC
Resolved
Mar 02, 2026, 11:13 PM UTC
Duration
31m
Detected by Pingoru
Mar 02, 2026, 10:42 PM UTC

Affected components

Client Websites

Update timeline

  1. identified Mar 02, 2026, 10:42 PM UTC

    Some links to Document folders are not loading as expected. Our team has identified the root cause and we are working on implementing a fix. Documents are still accessible when navigating from the root documents directory (*example-domain*.com/documents), only direct links to folders are exhibiting issues.

  2. resolved Mar 02, 2026, 11:13 PM UTC

    Document folder links are now loading properly. This issue has been resolved.

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