Resolved after 6 hours 32 minutes, affecting Alerts and Third Party Services, on March 16, 2026.
No new incidents have been reported by our telephony provider. The service degradation previously mentioned caused no issues with SMS delivery rates for Alerts or Rooms for AT&T users.
Affected components
Update timeline
- monitoring Mar 16, 2026, 05:12 PM UTC
AT&T is currently experiencing SMS service outages in North America. The following Apptegy services could be impacted: - Text Messages sent to AT&T users may be delayed - Analytics for Alerts sent to AT&T may take longer to populate - Guardians attempting to login via 2FA may not be able to receive codes if their cellular service is provided by AT&T
- monitoring Mar 16, 2026, 07:41 PM UTC
We have verified that SMS-based text messages (like those sent from Alerts) are not impacted by AT&T's outage. Our telephony provider has confirmed that only RCS messages are impacted by AT&T's service outage. Our Third Party Status tracker will be moved back to 'Operational' if no additional issues are found by the end of business today.
- resolved Mar 16, 2026, 11:44 PM UTC
No new incidents have been reported by our telephony provider. The service degradation previously mentioned caused no issues with SMS delivery rates for Alerts or Rooms for AT&T users.
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