Apptegy incident
Intercom (Support Chat Tool) - Outage (Investigating)
Resolved after 37 minutes, affecting Third Party Services, on May 29, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating May 29, 2025, 02:27 PM UTC
Apptegy is currently investigating an issue that is impacting client's ability to chat with support teams. Our team has identified that the issue may be related to an upstream service used by our system. We are working to gather more information and will provide an update as soon as we know more. We appreciate your patience and will continue to keep you updated at status.apptegy.com!
- identified May 29, 2025, 02:30 PM UTC
Our partner system has communicated that they are experiencing a major outage at the moment. https://www.intercomstatus.com/us-hosting You may still call the support line for any immediate needed assistance, or email [email protected]!
- monitoring May 29, 2025, 02:36 PM UTC
The services appear to be operational again. We will maintain a state of monitoring to ensure we that these services maintain stability.
- monitoring May 29, 2025, 03:04 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2025, 03:05 PM UTC
This appears to operating as expected. Thanks for your patience!
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