Anytime Fitness incident
Personal Training Sign-Ups Impacted (Club OS & ABC Integration) - CANADA ONLY
Resolved after 4 hours 34 minutes, affecting ABC Fitness Solutions and Club OS, on December 16, 2025.
The issue preventing clubs from adding new payment profiles and initiating Personal Training sign-ups in Club OS has been resolved. If you previously encountered an error, please re-attempt the action.
Affected components
Update timeline
- investigating Dec 16, 2025, 04:10 PM UTC
We are currently experiencing an issue affecting the ABC payment integration within Club OS, which is preventing clubs from initiating Personal Training (PT) sign-ups when adding a new profile payment method for members. Impact: Clubs may be unable to complete Personal Training agreements The issue occurs when attempting to add a new payment profile Existing payment profiles may continue to function normally Affected users may see the following error message: “Unable to initialize pay page with ABC.”
- resolved Dec 16, 2025, 08:44 PM UTC
The issue preventing clubs from adding new payment profiles and initiating Personal Training sign-ups in Club OS has been resolved. If you previously encountered an error, please re-attempt the action.
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