Resolved after 20 days 19 hours, affecting Door Service, on January 15, 2026.
The intermittent door access issue impacting clubs has been resolved. Door access functionality has been restored to normal operation. We will continue to monitor performance to ensure stability. No further action is required from clubs at this time.
Affected components
Update timeline
- investigating Jan 15, 2026, 10:15 PM UTC
We are currently investigating sporadic access issues affecting a limited number of clubs. Members attempting to access affected locations may experience intermittent difficulties when attempting to check in. Our teams are actively working to identify the cause and restore consistent functionality as quickly as possible to the affected locations. This issue is not impacting all clubs. No action is required from clubs at this time. We will provide updates as more information becomes available.
- resolved Feb 05, 2026, 06:00 PM UTC
The intermittent door access issue impacting clubs has been resolved. Door access functionality has been restored to normal operation. We will continue to monitor performance to ensure stability. No further action is required from clubs at this time.
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