Resolved after 24 days 21 hours, affecting Authentication and Amwell Launch and 1 more, on September 28, 2026.
The incident was resolved on 09/28/2026. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Affected components
Update timeline
- investigating Sep 28, 2026, 03:22 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- investigating Sep 28, 2026, 06:15 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com
- monitoring Sep 28, 2026, 06:17 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 07:32 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 08:30 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 09:44 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 10:34 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 11:36 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- monitoring Sep 29, 2026, 12:43 AM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.
- resolved Oct 23, 2026, 12:28 PM UTC
The incident was resolved on 09/28/2026. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
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