Amwell Outage History
Amwell degraded · 1 active incident View live status →Pingoru has recorded 8 incidents for Amwell: 8 in the last 12 months and 8 in the last 90 days.
Incidents, newest first
Minor October 23, 2026 Amwell Customer support ticketing 5h 11m Site Availability
Started Oct 23, 2026, 01:25 AM UTC· resolved Oct 23, 2026, 06:36 AM UTC
- monitoring Oct 23, 2026, 01:25 AM UTC
There’s a Salesforce service disruption. During this service disruption, Amwell Customer support is unable to access our ticketing system which impacts documenting customer support cases. While agents are still available by phone, ticket submissions via the support portal and email is not available at this time. Salesforce is investigating the issue and updates will be provided as more information becomes available. Salesforce status link: https://status.salesforce.com/incidents/20004512 No impact to Amwell Platform services. -The Amwell Team
- resolved Oct 23, 2026, 06:36 AM UTC
The Salesforce service disruption was resolved by Salesforce at 02:36 ET. All SFDC functionaliy has been restored and Amwell's ticketing system is operational. No impact to Amwell Platform services. -The Amwell Team
Minor October 22, 2026 Patients getting Unauthorized Access error 10h 34m Authentication
Started Oct 22, 2026, 05:45 PM UTC· resolved Oct 23, 2026, 04:19 AM UTC
- investigating Oct 22, 2026, 05:45 PM UTC
Amwell's technical team is investigating a Patient Login issue with a specfic customer that is impacting some users preventing successful login. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- monitoring Oct 22, 2026, 06:15 PM UTC
Issue was identified and isolated to specific customer and escalated to their technical teams. We are now monitoring.
- resolved Oct 23, 2026, 04:19 AM UTC
Major October 16, 2026 Payment Processing - Investigating 1h 18m Payment Processing
Started Oct 16, 2026, 11:34 PM UTC· resolved Oct 17, 2026, 12:52 AM UTC
- investigating Oct 16, 2026, 11:34 PM UTC
Amwell's technical team is investigating an issue with payments that is impacting a subset of users. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- identified Oct 17, 2026, 12:07 AM UTC
We continue to work on payment processing impacting a subset of users. We have identified a potential solution, and we are implementing a fix. We will provide more details within the next hour on this channel. To follow the status of this issue, click here: https://status.amwell.com
- monitoring Oct 17, 2026, 12:44 AM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.
- resolved Oct 17, 2026, 12:52 AM UTC
The issue with payment processing impacting a subset of users is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Minor October 15, 2026 Dermatology On Call Single Sign On Failures 4h 25m In-Visit Modalities
Started Oct 15, 2026, 03:51 PM UTC· resolved Oct 15, 2026, 08:16 PM UTC
- investigating Oct 15, 2026, 03:51 PM UTC
Amwell’s technical team is currently investigating an issue affecting a limited number of tenants' access to Dermatology On Call (DOC), a third-party partner application. Users may be unable to access DOC due to failures with the Single Sign-On (SSO) integration. Amwell is actively engaged with the vendor to identify the cause and restore service as quickly as possible. We will provide additional updates as more information becomes available and a resolution is identified. We appreciate your patience and understanding while we work to resolve this service disruption. Updates will continue to be provided through this channel. To monitor the status of this issue, please visit: https://status.amwell.com – The Amwell Team
- identified Oct 15, 2026, 08:04 PM UTC
Amwell’s technical team continues to investigate an issue affecting Single Sign-On (SSO) integration with Dermatology On Call (DOC), which is impacting some clients patients’ ability to access the service. We have identified the root cause and are actively working on remediation efforts to restore normal functionality. We will provide additional updates as more information becomes available. For the latest status and incident updates, please visit: https://status.amwell.com.
- resolved Oct 15, 2026, 08:16 PM UTC
The issue with SSO logins to Dermatology On Call (DOC) was resolved at 13:12 ET today. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Minor October 15, 2026 SSO assertions failing for one Converge tenant - Investigating 3h 36m Authentication
Started Oct 15, 2026, 10:55 AM UTC· resolved Oct 15, 2026, 02:31 PM UTC
- investigating Oct 15, 2026, 10:55 AM UTC
Amwell is currently investigating an issue affecting a client’s Single Sign-On (SSO) integration. Missing SSO assertions are preventing some patients from successfully signing in and joining their visits. Our technical teams are actively engaged in troubleshooting and remediation efforts. Further details will be provided once the root cause has been identified and a resolution is confirmed. Thank you for your patience as we work to resolve this service impact. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- resolved Oct 15, 2026, 02:31 PM UTC
Amwell investigated an issue affecting a client’s Single Sign-On (SSO) integration. The incident was isolated to a single client and was related to connectivity issues between Azure and AWS that occurred between 22:41 ET on October 14 and 08:40 ET on October 15. Amwell’s technical teams worked closely with the client to troubleshoot and remediate the issue. Service was fully restored, and the incident was resolved at 08:40 ET. Access and functionality have been validated, and teams will continue to monitor the environment to ensure ongoing stability. Thank you for your patience during this incident.
Minor October 14, 2026 Amwell Hospital Platform - Guest and Patient Invitation Issues - Investigating 9h 57m Video Collaboration
Started Oct 14, 2026, 06:22 PM UTC· resolved Oct 15, 2026, 04:19 AM UTC
- identified Oct 14, 2026, 06:22 PM UTC
Amwell's technical team is working to resolve an issue with the Amwell Hospital Platform affecting guest and patient invites and the ability to join visits from web browsers. This does not impact the provider experience. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. During this time, patients and guests are advised to download the AW Touchpoint App for iOS or Android and use it to connect to the visit until the issue is resolved. We will provide more details on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- resolved Oct 15, 2026, 04:19 AM UTC
The issue with impacting the Hospital Platform is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Minor September 28, 2026 Multiple Services/Components Impacted 24d 21h Authentication, Amwell Launch, AMG Provider Functionality, Site Availability and 1 more
Started Sep 28, 2026, 03:22 PM UTC· resolved Oct 23, 2026, 12:28 PM UTC
- investigating Sep 28, 2026, 03:22 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- investigating Sep 28, 2026, 06:15 PM UTC
Amwell's technical team are investigating an issue with multiple services/components/dependencies that are impacting patients and providers on the Amwell Platform. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com
- monitoring Sep 28, 2026, 06:17 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 07:32 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 08:30 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 09:44 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 10:34 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- identified Sep 28, 2026, 11:36 PM UTC
Amwell Platform is operational. We've identified the issue affecting AMG provider functionality and EMR/EHR integrations. Our team is actively working to restore it. We'll continue to update this page as more information becomes available.
- monitoring Sep 29, 2026, 12:43 AM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.
- resolved Oct 23, 2026, 12:28 PM UTC
The incident was resolved on 09/28/2026. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team