Resolved after 1 hour 18 minutes, affecting Payment Processing, on October 16, 2026.
The issue with payment processing impacting a subset of users is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
Affected components
Update timeline
- investigating Oct 16, 2026, 11:34 PM UTC
Amwell's technical team is investigating an issue with payments that is impacting a subset of users. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- identified Oct 17, 2026, 12:07 AM UTC
We continue to work on payment processing impacting a subset of users. We have identified a potential solution, and we are implementing a fix. We will provide more details within the next hour on this channel. To follow the status of this issue, click here: https://status.amwell.com
- monitoring Oct 17, 2026, 12:44 AM UTC
We implemented a fix to mitigate the issue, and we are now monitoring the results.
- resolved Oct 17, 2026, 12:52 AM UTC
The issue with payment processing impacting a subset of users is resolved. Your patience was appreciated while the technical team worked to resolve the service impairment and we apologize for any resulting impact. An official Root Cause Analysis will be communicated on the standard channel. -The Amwell Team
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