Resolved after 10 hours 34 minutes, affecting Authentication, on October 22, 2026.
Issue was identified and isolated to specific customer and escalated to their technical teams. We are now monitoring.
Affected components
Update timeline
- investigating Oct 22, 2026, 05:45 PM UTC
Amwell's technical team is investigating a Patient Login issue with a specfic customer that is impacting some users preventing successful login. We will provide more details once we identify a resolution. Your patience is appreciated while we work to resolve this service impairment. Updates will be sent on this channel. To follow the status of this issue, click here: https://status.amwell.com -The Amwell Team
- monitoring Oct 22, 2026, 06:15 PM UTC
Issue was identified and isolated to specific customer and escalated to their technical teams. We are now monitoring.
- resolved Oct 23, 2026, 04:19 AM UTC
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