AhaSend incident

Dashboard and APIs are unavailable

Resolved after 21 minutes, affecting APIs (API v2) and APIs (API v1) and 1 more, on November 18, 2025.

investigating Nov 18, 2025, 12:12 PM UTC

We are currently experiencing a service outage due to a global Cloudflare incident affecting multiple services. Our team is actively monitoring the situation and working closely with Cloudflare to restore full service as quickly as possible. While APIs and the dashboard are inaccessible, you can continue using our SMTP servers for delivering emails. At this time, some features or access to our platform may be temporarily unavailable. We understand the impact this may have and sincerely apologize for the inconvenience. We will provide updates as soon as more information becomes available.

Other major vendors with incidents that started within 30 minutes of this one

Started
Nov 18, 2025, 12:12 PM UTC
Resolved
Nov 18, 2025, 12:33 PM UTC
Duration
21m
Detected by Pingoru
Nov 18, 2025, 12:12 PM UTC

Affected components

APIs (API v2)APIs (API v1)Dashboard (dash.ahasend.com)Website (Website)Website (Documentation)

Update timeline

  1. investigating Nov 18, 2025, 12:12 PM UTC

    We are currently experiencing a service outage due to a global Cloudflare incident affecting multiple services. Our team is actively monitoring the situation and working closely with Cloudflare to restore full service as quickly as possible. While APIs and the dashboard are inaccessible, you can continue using our SMTP servers for delivering emails. At this time, some features or access to our platform may be temporarily unavailable. We understand the impact this may have and sincerely apologize for the inconvenience. We will provide updates as soon as more information becomes available.

  2. resolved Nov 18, 2025, 12:33 PM UTC

    The services are now back up and operating normally.

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