Adyen incident
INTESA SANPAOLO S.P.A. is experiencing higher refusal rates
Resolved after 3 days 21 hours, affecting Adyen Platform and Adyen Platform and 1 more, on July 31, 2026.
We have received confirmation that the increase in refusal rate for transactions processed through issuer INTESA SANPAOLO S.P.A. are expected due to the issuer's decision to enforce 3DS authentication on card validation. Visa advises merchants to contact the issuer directly for further information.
Affected components
Update timeline
- identified Jul 31, 2026, 10:09 PM UTC
We have identified an issue outside of our platform resulting in higher refusal rates for Visa transactions processed for INTESA SANPAOLO S.P.A. issued cards starting on July 28. We have contacted Visa to confirm and will provide an update as soon as it becomes available.
- monitoring Aug 04, 2026, 12:56 AM UTC
We continue to observe an increase in refusal rates for INTESA SANPAOLO S.P.A. We have engaged Visa teams to verify and collaborate with the issuer directly towards a resolution. We will continue monitoring the situation and provide an update as soon as it becomes available.
- resolved Aug 04, 2026, 07:26 PM UTC
We have received confirmation that the increase in refusal rate for transactions processed through issuer INTESA SANPAOLO S.P.A. are expected due to the issuer's decision to enforce 3DS authentication on card validation. Visa advises merchants to contact the issuer directly for further information.
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