Partial delay in clearing and reconciliation on a subset of Mastercard transactions

Update timeline

1. identified Oct 24, 2026, 02:42 AM UTC

   We have identified an issue which started at 02:53 CEST on October 24, 2026 resulting in a subset of Mastercard transactions being rejected during the clearing process. Merchants may receive webhook notifications indicating the clearing process has failed during this time. Our engineering teams are engaged with Mastercard and are actively investigating possible mitigation measures. We will provide further updates as soon as we have more information.

2. monitoring Oct 24, 2026, 03:54 AM UTC

   We continue working with Mastercard on the issue resulting in a subset of Mastercard transactions being rejected. Please note that also as a result of this issue merchants may notice webhooks indicating failed capture requests. Our engineering teams remain engaged with Mastercard and we will provide further updates as soon as we have more information.

3. resolved Oct 24, 2026, 02:56 PM UTC

   We can confirm that as of 15:09 CEST on October 24, 2026, the issue resulting in a subset of Mastercard transactions being rejected during the clearing process has been resolved. At this time, webhook notifications indicating failed capture requests are no longer being generated. Impacted transactions have been resubmitted to Mastercard, who are processing those files now. As a result, some additional time is needed before transactions will reflect the correct status in settlement and reconciliation reports. We will continue monitoring and provide further updates, if necessary.