Is Adyen down?

We have been informed of issues with Cellulant starting at 23:20 CEST. This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen. We are in contact with Cellulant and we will provide an update as soon as it becomes available.

Processing over Cellulant is back to normal since 23:57 CEST. We will continue monitoring and provide a new update if required.

We have identified an internal issue which started at 12:10 CEST on October 21, 2026 resulting in delays in the processing of refund requests for Pix payments. As a result of this issue, a subset of Pix refunds may remain in a pending state and not be processed in real time. Merchants may observe delayed status updates for submitted refund requests. Our engineering teams are actively investigating and implementing mitigation measures. We will provide further updates as soon as we have more information.

We can confirm that as of 16:07 CEST on October, 21, 2026, the issue resulting in delays in the processing of refund requests has been resolved. Refunds are now being processed within expected timeframes. We will continue monitoring and provide further updates, if required.

Adyen will perform emergency maintenance on its European data centres between 10:00 and 17:00 CEST on Wednesday, October 21, 2026. While significant service disruptions are not anticipated, intermittent delays and/or interruptions on issuing and settlement processing during the maintenance window can be expected. We will be monitoring performance during and after the maintenance and will provide updates if necessary. If you have any questions, please reach out to your Adyen point of contact or visit help.adyen.com/contact.

The emergency maintenance on Adyen’s European data centres, scheduled for 10:00 to 17:00 CEST on Wednesday, 21 October 2026, has been completed. We will continue to monitor performance following the maintenance and provide further updates if necessary. If you have any questions, please contact your Adyen point of contact or visit help.adyen.com/contact.

We have identified an issue outside of our platform resulting in higher error rates for transactions processed through Eftpos starting at 17:25 CEST. Eftpos has confirmed there is a last minute programmed maintenance taking place at this time. The expected downtime is as follows: Maintenance Window: Start: 21 October 2026, 00:00 AEDT End: 21 October 2026, 07:00 AEDT We will continue to monitor and provide an update once Eftpos confirms the maintenance has concluded.

Processing over Eftpos is back to normal since 21:50 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue which started at 13:50 CEST on October 19, 2026, resulting in elevated error rates for transactions routed through Visa. As a result of this issue, a subset of authorization requests processed through Visa may fail or return error responses. Merchants may observe increased failed transaction attempts for the affected routing path. Our engineering teams are actively investigating and implementing mitigation measures, including traffic monitoring and routing adjustments where applicable. We will provide further updates as soon as we have more information.

Processing over Visa is back to normal since 14:12 CEST. We will continue monitoring and provide a new update if required.