Resolved after 3 hours 31 minutes, affecting Adyen Platform and Platform Availability, on October 21, 2026.
We can confirm that as of 16:07 CEST on October, 21, 2026, the issue resulting in delays in the processing of refund requests has been resolved. Refunds are now being processed within expected timeframes. We will continue monitoring and provide further updates, if required.
Affected components
Update timeline
- identified Oct 21, 2026, 12:18 PM UTC
We have identified an internal issue which started at 12:10 CEST on October 21, 2026 resulting in delays in the processing of refund requests for Pix payments. As a result of this issue, a subset of Pix refunds may remain in a pending state and not be processed in real time. Merchants may observe delayed status updates for submitted refund requests. Our engineering teams are actively investigating and implementing mitigation measures. We will provide further updates as soon as we have more information.
- resolved Oct 21, 2026, 03:50 PM UTC
We can confirm that as of 16:07 CEST on October, 21, 2026, the issue resulting in delays in the processing of refund requests has been resolved. Refunds are now being processed within expected timeframes. We will continue monitoring and provide further updates, if required.
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