Resolved after 2 days 5 hours, affecting Adyen Platform and Adyen Platform and 1 more, on September 30, 2026.
We can confirm that as of 19:14 CEST on October 2, 2026, the issue resulting in a partial payout delay for a subset of customers in Brazil has been resolved. All impacted payouts scheduled for September 30, 2026 have now been successfully processed and credited to the respective accounts. We will continue monitoring and provide further updates, if required.
Affected components
Update timeline
- identified Sep 30, 2026, 01:43 PM UTC
We have identified an external issue starting at 13:57 CEST on September 30, 2026, resulting in a payout delay for a subset of customers in Brazil. This affects only payouts scheduled for September 30, 2026. Our engineering teams have been engaged and are working with our banking partners to resolve this issue. We will provide an update on the expected delay as soon as we have more information.
- monitoring Oct 01, 2026, 08:52 PM UTC
We are providing an update regarding the payout delay affecting BRL transactions that began on September 30, 2026. As of October 2nd, approximately 82% of the delayed payouts will be successfully processed and will be reflected in your accounts. We continue working to resolve the remaining payouts and will provide further updates as they become available.
- resolved Oct 02, 2026, 07:26 PM UTC
We can confirm that as of 19:14 CEST on October 2, 2026, the issue resulting in a partial payout delay for a subset of customers in Brazil has been resolved. All impacted payouts scheduled for September 30, 2026 have now been successfully processed and credited to the respective accounts. We will continue monitoring and provide further updates, if required.
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