AdvancedMD incident
Investigating: Note Template Not Automatically Selected When Opening Visits
Resolved after 8 hours 14 minutes, affecting Electronic Health Records (EHR), on July 10, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jul 10, 2026, 02:21 PM UTC
We are currently investigating an issue affecting some users where double-clicking a patient visit from the EHR Dashboard or Legacy Scheduler does not automatically select the appropriate note template. Current Impact: Double-clicking a visit opens the encounter, but the expected note template may not be automatically selected. Workaround: Instead of double-clicking the patient visit, single-click to select it, then choose Add Linked > Patient Note. This will open the encounter with the appropriate note template. Our team is actively investigating the root cause and working toward a resolution. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Jul 10, 2026, 02:22 PM UTC
We are continuing to investigate this issue.
- investigating Jul 10, 2026, 05:37 PM UTC
We are continuing to investigate this issue.
- identified Jul 10, 2026, 05:38 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 10, 2026, 10:36 PM UTC
This incident has been resolved.
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