AdvancedMD incident
Degraded Client Services Support: Degraded Phone and Chat Capabilities
Resolved after 1 hour 15 minutes, affecting Client Services Support, on October 13, 2026.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 13, 2026, 03:30 PM UTC
Our third-party communications partner is currently experiencing an outage, which is impacting our phone and chat capabilities. As a result, you might experience longer wait times. We are working with our partner to restore service. Our Incident Managers will continue to provide updates here as additional information becomes available. As a workaround, users can ask their question to our knowledge assistant within our application by going to the Help menu and selecting Contact Support. Thank you for your patience.
- investigating Oct 13, 2026, 03:42 PM UTC
We are continuing to investigate this issue.
- resolved Oct 13, 2026, 04:45 PM UTC
This incident has been resolved.
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