AdvancedMD incident

Authentication Issue Affecting Logins

Resolved after 1 hour 39 minutes, affecting Practice Management (PM) and Electronic Health Records (EHR), on September 18, 2026.

monitoring Sep 18, 2026, 02:14 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 18, 2026, 12:48 AM UTC
Resolved
Sep 18, 2026, 02:28 AM UTC
Duration
1h 39m
Detected by Pingoru
Sep 18, 2026, 12:48 AM UTC

Affected components

Practice Management (PM)Electronic Health Records (EHR)

Update timeline

  1. investigating Sep 18, 2026, 12:48 AM UTC

    We are investigating an issue causing the AdvancedMD login page to load incorrectly. Our teams are actively working to resolve the issue and will provide an update as more information becomes available.

  2. investigating Sep 18, 2026, 01:46 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 18, 2026, 02:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2026, 02:28 AM UTC

    This incident has been resolved.

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