Resolved after 1 hour 11 minutes, affecting Client Services Support, on October 26, 2025.
We are continuing to investigate this issue.
Affected components
Update timeline
- investigating Oct 26, 2025, 12:03 AM UTC
We are currently experiencing an outage that is affecting our phone and chat services. As a result, you may experience longer wait times. Our team is actively working with our service provider to restore full functionality. Incident Managers will continue to share updates here as more information becomes available.
- investigating Oct 26, 2025, 12:26 AM UTC
Our Incident Mangers are continuing to investigate the issue. If you need to contact our Support Team, please follow these steps: 1. Go to https://www.advancedmd.com/support/ 2. Scroll down to contact support. 3. Click open a ticket. 4. Click the radio button for “A New Support Case” 5. Fill out the online form to create an online case. Thank you for your patience as we work to resolve the issue.
- investigating Oct 26, 2025, 01:07 AM UTC
We are continuing to investigate this issue.
- resolved Oct 26, 2025, 01:14 AM UTC
This incident has been resolved.
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