AdvancedMD incident
Patient Statement Balance Issue: Please Hold Off on Generating Statements
Resolved after 6 hours 19 minutes, affecting Practice Management (PM), on November 7, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Nov 07, 2025, 05:20 PM UTC
Following last night’s release, we identified an issue causing statements to display incorrect patient balances. Our technical teams are actively working to resolve this as a top priority. We recommend holding off on generating statements until the issue is fixed. Updates will be posted on the Status Page as more information becomes available.
- identified Nov 07, 2025, 05:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 07, 2025, 07:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 07, 2025, 07:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 07, 2025, 11:40 PM UTC
This incident has been resolved.
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