AdvancedMD incident

AdvancedMD Pay: Issues Saving Credit Cards and Process Payments

Resolved after 1 hour 47 minutes, affecting Practice Management (PM) and Telehealth, on November 10, 2025.

monitoring Nov 10, 2025, 04:56 PM UTC

A fix has been implemented by our 3rd party vendor, ProPay.

Affected components

Practice Management (PM)Telehealth

investigating Nov 10, 2025, 04:40 PM UTC

We are investigating an issue where users are experiencing a "Payment Failed Error" when processing credit card payments. Our technical teams are actively working to resolve the problem. Incident Managers will provide updates on the Status Page as more information becomes available. For Telehealth, if your patients are experiencing issues joining their Telehealth call due to a payment error, we recommend temporarily enabling the "Allow patient to skip payment before joining the call" setting. This setting can be found under System Settings | Telehealth Settings. Please instruct patients to refresh their webpage if they still encounter the error after the setting is updated.
monitoring Nov 10, 2025, 04:56 PM UTC

A fix has been implemented by our 3rd party vendor, ProPay.
resolved Nov 10, 2025, 06:28 PM UTC

This incident has been resolved.

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