Resolved after 5 hours 19 minutes, affecting ePrescribing, on January 8, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Update timeline
- investigating Jan 08, 2026, 12:08 AM UTC
We are currently investigating an issue that is preventing units from being added to prescriptions. Our technical teams are actively working to identify the cause and implement a resolution. Incident Managers will continue to provide updates on the Status Page as more information becomes available. Thank you for your patience.
- investigating Jan 08, 2026, 01:50 AM UTC
We are continuing to investigate this issue.
- investigating Jan 08, 2026, 03:27 AM UTC
We are continuing to investigate this issue. The problem appears to be limited to specific client databases.
- identified Jan 08, 2026, 04:44 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 08, 2026, 05:28 AM UTC
This incident has been resolved.
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